Total clarity. Accelerated impact.
Trusted by utilities across North America.
E Source has partnered with utilities across every region and business model. Our work connects people and perspectives across the industry, giving clients the advantage of learning from one another through shared research, proven experience, and a community committed to progress. That scale and collective knowledge make E Source a trusted partner in moving the industry forward together.
Where strategy meets execution.
We don't just advise utilities - we work alongside them. By linking customer, grid, and operational expertise, we help teams move from analysis to action with solutions that work in the field and across the organization.
Solutions built for the entire utility enterprise.
Utilities face challenges that cross departments, systems, and customer touchpoints. E Source connects those pieces to help utilities see their operations clearly, focus on the right priorities, and follow through to measurable results. Our expertise lives where strategy, technology, and people intersect.
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Customer Solutions
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We help utilities understand what matters most to the people they serve. From improving service operations to designing programs that reach more customers, we translate research and benchmarking into better experiences, stronger participation, and lasting trust.
- Customer Operations
- Customer Experience Design & Strategy
- Digital Self-Service
- Marketing & Communication
- Program & Portfolio Evaluation
- Emerging Technology & Pipeline Development
- DER Portfolio Strategy, Planning & Advisory
- DER Portfolio Integration & Orchestration Design
- DER Measurement & Verification + Valuation
- Utility Data Exchange
- Customer Research
- Baseline Studies & Market Assessments
- Policy, Regulatory & Stakeholder Strategy
- Access & Affordability
- Energy Programs Tools & Resources
- Demand-Side Management Strategy
- Transportation Electrification Strategy
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Business, Technology, & Operations Solutions
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Every utility decision affects performance, cost, and customer trust. We work side by side with teams to modernize platforms, refine processes, and track outcomes over time - aligning operations with long-term business goals and keeping systems reliable and efficient as demands grow.
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Grid Solutions
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We pair advanced data science and machine learning with decades of field experience to help utilities anticipate outages, prioritize investments, and strengthen resilience. From assessing vegetation risk to testing reliability scenarios, we deliver the evidence leaders need to protect their systems and communities.
Case Studies
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
This case study explains how E Source helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
From meter reading to business leading: Using AMI to modernize utility operations
This case study explains how E Source helped an East Coast utility move from a traditional meter-focused operation to a data-driven Smart Meter Operations Center.
Modernizing a large meter program with AMI deployment
This case study explains how E Source helped a West Coast utility modernize a large meter program with an AMI deployment.
News & Events
2026 International Wildfire Risk Mitigation Consortium Annual Conference
E Source Forum 2026
E Source Forum 2027
Insights
Is budget billing the key to higher paperless billing and autopay enrollment?
Budget billing doesn’t just make bills more predictable—it also encourages customers to adopt other helpful billing options. Customers enrolled in budget billing are more likely to use paperless billing and autopay than those on standard billing programs.
Achievements in Customer and Employee Experience: 2025 honorees
Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards.
