Our Energy Experts

The E Source research team has expertise across a wide range of end-use and energy services areas. We can provide members with quick answers and referrals on any of the topics covered in our work. Our researchers can also speak at your next event. E Source researchers are listed below, with a summary of their areas of specialization and their e-mail addresses. If you're not sure whom to send your inquiry to, e-mail us, and we'll route it to the right person. The easiest way to ask questions is through e-mail, but you can also fax or call us. Please contact Michael Shepard, CEO of E Source, if you have questions regarding our overall research agenda or approach.

Tel 1-800-ESOURCE (1-800-376-8723) | Fax 303-484-4279

Jump to: Customer Engagement | Research

Customer Engagement

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Kenneth Black, President, E Source

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Areas of Expertise: Customer energy issues and strategies; demand-side management, energy service company, and energy service provider product or program development and marketing; performance contracting; purchasing trends; competitive intelligence; load shapes and forecasting; and segmentation and sector profiles.

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Matthew Burks, Associate Director, E Source Customer Experience Services

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Areas of Expertise: Utility internal and external communications, including best practices for integrated brand development, program marketing, behavior change, social marketing, education, and community outreach. Also market segmentation, targeting, channel identification, AMI communications, and new media.

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Janice Field, Associate Director, Conferences

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Areas of Expertise: Manages all E Source in-person events; oversees the Customer Service department, which handles customer-service issues related to web conferences and e-mail newsletters; works with printers for marketing, event, and service deliverables.

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Chad Garrett, Product Manager, E Source Business Market Service

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Areas of Expertise: Research and analysis on retail marketing trends and strategy, account management, quantitative market research, alternatives rates, and demand-response programs.

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Rich Goodwin, Manager, E Source Customer Experience Services

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Areas of Expertise: All aspects of utility customer operations including call centers, interactive voice response systems (IVRs), billing, credit and collections, field services, and advanced meter reading. Also improving customer satisfaction, business case development, contract negotiation, and vendor management.

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Mike Hildebrand, Senior Director, Strategic Customer Relations, E Source

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Areas of Expertise: Utility key account management; business customer service and communications; energy management strategies; segmentation, strategic planning, merger integration, business plan development, and implementation of business-focused product and services; business customer measurement and analysis.

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Bill LeBlanc, Senior Advisor, E Source

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Areas of Expertise: Mass-market sector research covering small and midsize business as well as residential customers, including the low-income residential segment.

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Adam Maxwell, Associate Director, Member Inquiry Service

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Areas of Expertise: Energy-efficiency and demand-response programs, energy-efficiency and renewable energy portfolios, third-party green building certifications, effective marketing channels, and market research.

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Aleana Reeves, Senior Product Manager, E Source Residential Market Service

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Areas of Expertise: Advisory relating to marketing segmentation and positioning, program marketing to residential clients, brand strategy, and advertising tactics.

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Andrea Salazar, Senior Associate, Research

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Areas of Expertise: Energy management, public policy, and energy technologies.

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Spencer Sator, Product Manager, Technology Assessment Service

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Areas of Expertise: Technologies including residential electronics and appliances, lighting, renewable energy generation, and water efficiency; agricultural and institutional environmental policy and analysis; greenhouse gas emissions inventories.

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Lynn Stein, Senior Director, Strategic Customer Relations, E Source

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Areas of Expertise: Energy programs, demand response, load management, green buildings, energy management systems, energy-efficiency standards and programs, and program evaluation.

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Tim Stout, Senior Director, Strategic Customer Relations, E Source

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Areas of Expertise: Residential and commercial energy-efficiency program design and implementation, regulatory procedures and filings, stakeholder collaboration, utility infrastructure required to support large-scale energy-efficiency programs, demand-response programs, and climate change.

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Kevin Vranes, Director, Energy Management Services, E Source

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Areas of Expertise: Climate-change science, climate policy, energy policy, greenhouse gas inventory and management, cleantech markets, carbon finance and carbon markets, corporate environmental strategy, global carbon regulations, environmental legislative analysis, natural hazards, and general science policy.

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Mike Weedall, Senior Advisor, E Source

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Areas of Expertise: Utility resource planning; utility policy development and implementation; demand-side management (DSM) program planning and implementation; DSM monitoring, verification, and evaluation; utility customer care and management; smart grid planning and implementation

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Research

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Alexandra Behringer, Associate Director, E Source

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Areas of Expertise: Utility products, services, and programs for mass markets; energy-efficiency and demand-response programs; retail marketing trends; and communication strategies.

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Rachel Reiss Buckley, Research Director

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Areas of Expertise: Retail end-use technologies, demand response, load management, green buildings, energy management systems, broadband over power lines, energy-efficiency standards and programs.

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Kim Burke, Associate Research Director, E Source

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Areas of Expertise: Local, state, and regional climate change policies and renewable energy standards; energy-efficiency programs; consumer outreach and media channels; corporate social responsibility; Latin American energy sector.

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Florence Connally, Associate Research Director, E Source

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Areas of Expertise: Online customer care, customer satisfaction, e-mail response management, web site best practices, electronic bill presentment and payment, web usability, and online services for mass-market and business customers.

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Rachel Cooper, Manager, E Source

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Areas of Expertise: Knowledge of research techniques; quantitative research and analysis of residential opinions of and priorities for local government services; communicating results and conclusions.

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Kate Drexler, Manager, E Source

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Areas of Expertise: Program design and evaluation; energy-efficiency policy; low-income weatherization; business account management; research and analysis; public relations and marketing.

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Sarah Fiebiger, Manager, E Source

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Areas of Expertise: Customer self-service options, outage management, credit and collections, and other aspects of utility customer care; business account management and e-business; and intelligent grid.

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Jesse Fife, Research Analyst, E Source

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Areas of Expertise: Energy-efficiency and demand-response programs, utility program structure and incentives, energy-efficiency policy

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Peter Haid, Research Practice Director, E Source Customer Experience & Marketing

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Areas of Expertise: All aspects of customer experience management, including assessments, strategy, brand alignment, employee engagement, voice-of-the-customer programs, measurement methodologies, customer insights and journey mapping, process design, text and speech analytics, social strategies, and vendor evaluations

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Beth Hartman, Senior Research Associate, E Source

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Areas of Expertise: Customer engagement, emerging utility customer trends, social media and behavior-change programs, business, and intelligent grid.

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Mary Horsey, Research Manager, E Source

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Areas of Expertise: Energy management strategies, building control systems, energy-efficiency technologies, and the Leadership in Energy and Environmental Design certification process.

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Bryan Jungers, Research Manager, E Source

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Areas of Expertise: Electric vehicles, battery storage, electric motors and controls; retail marketing trends; total cost of vehicle ownership.

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Haley Kaiser, Research Analyst, E Source

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Areas of Expertise: Customer expectation management, social media, customer experience for businesses, residential and commercial renewable energy customers, customer relationship management databases, customer loyalty

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Ira Krepchin, Research Director, E Source

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Areas of Expertise: Lighting technologies, distributed generation, energy storage, laundry technologies, sustainable building design, and building diagnostics.

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Ti Mougne, Research Manager, E Source

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Areas of Expertise: Energy efficiency; conservation; energy education; distributed renewable energy; residential demand response; program and project design, management, and implementation; and public power.

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Justin Rickard, Research Manager, E Source

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Areas of Expertise: Social customer relationship management (CRM), cloud-based technologies, emerging contact channels, virtual workforces, business sustainability, smart grid, and residential renewable energy and energy efficiency.

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Katie Ruiz, Research Associate, E Source

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Areas of Expertise: Rural customer outreach and education, energy-efficiency and demand-response programs, economic development.

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Michael Shepard, CEO, E Source

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Areas of Expertise: Overall quality control for research writing, consulting, and training activities; development of new product lines, including European research, energy services, emission markets, and distributed energy.

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Essie Snell, Senior Research Associate, E Source

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Areas of Expertise: Energy-efficiency and load-management programs, renewable energy research, greenhouse gas inventories.

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Jay Stein, Executive Vice President, E Source

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Areas of Expertise: Space cooling and heating, high-tech industrial processes, data centers, building commissioning, commercial refrigeration, refrigerants, building controls, solar thermal technologies, building shells, and savings evaluations.

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Melanie Wemple, Senior Research Associate, E Source

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Areas of Expertise: Efficiency and demand-response programs, utility program structure and incentives, renewable energy research.

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