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Areas of Expertise: Utility products, services, and programs for mass markets; energy-efficiency and demand-response programs; retail marketing trends; and communication strategies.
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Areas of Expertise: Retail end-use technologies, demand response, load management, green buildings, energy management systems, broadband over power lines, energy-efficiency standards and programs.
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Areas of Expertise: Local, state, and regional climate change policies and renewable energy standards; energy-efficiency programs; consumer outreach and media channels; corporate social responsibility; Latin American energy sector.
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Areas of Expertise: Online customer care, customer satisfaction, e-mail response management, web site best practices, electronic bill presentment and payment, web usability, and online services for mass-market and business customers.
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Areas of Expertise: Knowledge of research techniques; quantitative research and analysis of residential opinions of and priorities for local government services; communicating results and conclusions.
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Areas of Expertise: Program design and evaluation; energy-efficiency policy; low-income weatherization; business account management; research and analysis; public relations and marketing.
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Areas of Expertise: Customer self-service options, outage management, credit and collections, and other aspects of utility customer care; business account management and e-business; and intelligent grid.
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Areas of Expertise: Energy-efficiency and demand-response programs, utility program structure and incentives, energy-efficiency policy
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Areas of Expertise: All aspects of customer experience management, including assessments, strategy, brand alignment, employee engagement, voice-of-the-customer programs, measurement methodologies, customer insights and journey mapping, process design, text and speech analytics, social strategies, and vendor evaluations
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Areas of Expertise: Customer engagement, emerging utility customer trends, social media and behavior-change programs, business, and intelligent grid.
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Areas of Expertise: Energy management strategies, building control systems, energy-efficiency technologies, and the Leadership in Energy and Environmental Design certification process.
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Areas of Expertise: Electric vehicles, battery storage, electric motors and controls; retail marketing trends; total cost of vehicle ownership.
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Areas of Expertise: Customer expectation management, social media, customer experience for businesses, residential and commercial renewable energy customers, customer relationship management databases, customer loyalty
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Areas of Expertise: Lighting technologies, distributed generation, energy storage, laundry technologies, sustainable building design, and building diagnostics.
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Areas of Expertise: Energy efficiency; conservation; energy education; distributed renewable energy; residential demand response; program and project design, management, and implementation; and public power.
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Areas of Expertise: Social customer relationship management (CRM), cloud-based technologies, emerging contact channels, virtual workforces, business sustainability, smart grid, and residential renewable energy and energy efficiency.
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Areas of Expertise: Rural customer outreach and education, energy-efficiency and demand-response programs, economic development.
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Areas of Expertise: Overall quality control for research writing, consulting, and training activities; development of new product lines, including European research, energy services, emission markets, and distributed energy.
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Areas of Expertise: Energy-efficiency and load-management programs, renewable energy research, greenhouse gas inventories.
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Areas of Expertise: Space cooling and heating, high-tech industrial processes, data centers, building commissioning, commercial refrigeration, refrigerants, building controls, solar thermal technologies, building shells, and savings evaluations.
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Areas of Expertise: Efficiency and demand-response programs, utility program structure and incentives, renewable energy research.
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