Benchmarking Services

Facility Metrics
Facility Metrics is a tool used by corporate energy managers to evaluate and benchmark energy performance across a fleet of facilities. Our service combines state-of-the-art statistical analyses of utility billing data, weather data, company-provided production or sales activity, and our expert knowledge of facility energy systems to yield key performance indicators that tell you where to focus your efforts.

Which Utility IVRs Are the Best? E Source Utility IVR Review
New IVR benchmark rankings report now available! Every two years, we evaluate features of interactive voice response systems ranging from basics such as payment locations or reaching a customer service representative to more advanced self-service options such as checking an account balance or making a one-time payment. At the conclusion of each study, we rank all of the electric and gas utility IVRs we have evaluated.

Which Utility Web Sites Are the Best? E Source Utility Web Site Review
New web site benchmark rankings report now available! Every two years, we look at up to 27 features and functions of utility web sites, ranging from basics like the Home Page and Contact Us options to more-advanced online functions such as bill viewing, checking an account balance, or making an online payment. At the conclusion of each study, we rank all of the electric and gas utility web sites we have evaluated.