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Launching Energy-Efficiency Programs: Ten Lessons for Success (and One for Failure)

Self-Service Payment: Take the Money

GHG Inventories 101

Setting a GHG Reduction Goal

DSM Changes in an Eroding Economy

Advanced Metering Infrastructure: Is It the Right Time?

Higher Residential Utility Customer Satisfaction

Will Utilities Warm Up to Low-Temperature Heat Pumps?

Prevent Increasing Arrears Through Service Improvements to Low-Income Customers

Voluntary Climate-Change Programs

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