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Welcome to the E Source Resource Center, which provides easy access to our comprehensive library of research, analysis, and tools.
 
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Battling the Coal Ash Freight Train
March 18, 2010
March 2010 issue of the E Source Utility Communicators Service newsletter.

Content type: Service E-mail  |  Document ID: UCS_SE_03-18-10

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Get to Know Your Customers Better
March 17, 2010
Learn more about residential customers' energy-use patterns and their attitudes about the environment and energy efficiency.

Content type: E NEWS  |  Document ID: ENews-3-10  |  Author: Michael Reid

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How State Appliance Rebate Programs Affect You
March 16, 2010
March 2010 issue of the E Source Efficiency Services newsletter.

Content type: Service E-mail  |  Document ID: EDRP-TAS_Efficiency_SE_03-16-10

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Utilities with the Best Outage Communication
March 11, 2010
March 2010 issue of the E Source Utility Customer Care Service newsletter.

Content type: Service E-mail  |  Document ID: UCC_SE_03-11-10

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How to Save Money Using Life-Cycle Cost Analysis
March 11, 2010
March 2010 issue of the E Source Corporate Energy Managers' Consortium newsletter.

Content type: Service E-mail  |  Document ID: CEMC_SE_03-11-10

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Rebate Processing: Software and Vendors Relieve the Burden
March 10, 2010
I’m looking for solutions to help manage our efficiency rebates from point of application to payment. Can you provide any information regarding web- or paper-based solutions for efficiently managing the processing and fulfillment of rebates?

Content type: Ask E Source  |  Document ID: EDRP-AskES-21  |  Author: Stephanie Spalding

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Using Social Media for Utility Marketing
March 9, 2010
March 2010 issue of the E Source Residential Market Service newsletter.

Content type: Service E-mail  |  Document ID: RES_SE_03-09-10

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Smart Appliances for Smart Grids
March 9, 2010
Which appliance manufacturers are planning to introduce “smart” appliances that work with smart meters?

Content type: Ask E Source  |  Document ID: IGS-AskES-20  |  Author: Ira Krepchin

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Plug-In Electric Vehicles for Fleets
March 8, 2010
Plug-in electric vehicles for fleets are now coming to market. There are, however, several niche uses—such as those in which vehicles typically idle for long periods and a premium is placed on quietude and cleanliness—for which the ongoing benefits have the potential to justify high first costs.

Content type: Energy Managers' Quarterly  |  Document ID: CEMC-EMQ-Q1-10  |  Author: Dan Greenberg

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The Fantasy Account Management Department
March 8, 2010
We combined results from two of our market research studies with industry best practices to envision the "fantasy" account management department—which uses best practices in the areas of department structure, account management strategy, and customer communications for businesses of all sizes.

Content type: Focus Report  |  Document ID: BAM-F-2  |  Author: Sarah Weldon and Mike Hildebrand

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Commercial Condensing Boilers for Space Heating
March 8, 2010
Commercial condensing boilers cost one and a half times as much as conventional boilers of similar size, but their high efficiency lets you recoup that cost premium quickly through energy savings. They also offer future savings if they’re matched with a properly designed heating distribution system. ...

Content type: Resource Guide  |  Document ID: CEMC-RG-15  |  Author: Mary Horsey

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Paperless Billing Reaches 9.6 Percent for North American Utilities
March 4, 2010
March 2010 issue of the E Source E-Business Service newsletter.

Content type: Service E-mail  |  Document ID: EBiz_SE_3-04-10

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Key Findings from the 2009 E-Business Metrics Survey
March 2, 2010

Are your customers adopting online transactions at the same rate as other utilities? This report provides the latest metrics for key online activities, including payment, paperless billing, registration, and service-order requests.

Content type: Research Brief  |  Document ID: EBiz-RB-6  |  Author: Florence Connally and Andrew Heath

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Residential Products and Services
March 2, 2010
What products and services do utilities typically offer to their residential customers? Does offering a variety of products or services affect a utility’s customer satisfaction scores?

Content type: Ask E Source  |  Document ID: RES-AskES-12  |  Author: Stephanie Spalding

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Getting Residential Customers on Board with Direct Load Control
March 2, 2010
Do residential customers need an incentive to participate in direct load control programs? How much incentive should the utility provide to encourage customers to enroll or to keep customers involved with cycling programs?

Content type: Ask E Source  |  Document ID: EDRP-AskES-19  |  Author: Dulcey Simpkins

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Are Data Centers Too Cool for Their Own Good?
Tech News, March 2010
March 1, 2010
A 2009 report shows that widespread misunderstanding about where to measure the air temperature in data centers is leading to significant energy waste.

Content type: Tech News  |  Document ID: TAS-TN-3-10a  |  Author: Kitty Stevenson

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The DOE Gets Tough: New Standards Enforcement Could Boost Efficiency
Tech News, March 2010
March 1, 2010
In an unprecedented move that could affect markets for everything from dishwashers to large industrial motors, the U.S. Department of Energy (DOE) announced in October 2009 that it would begin enforcing compliance for all products subject to federal efficiency standards or Energy Star specifications. ...

Content type: Tech News  |  Document ID: TAS-TN-3-10b  |  Author: Dan Greenberg

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Watts Up at the Water Cooler?
Tech News, March 2010—Ask E Source
March 1, 2010
How much energy do water fountains and water coolers use, and how can it be reduced?

Content type: Tech News  |  Document ID: TAS-TN-3-10c  |  Author: Kitty Stevenson

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Network Computer Power Management Software in the Era of Windows 7
Tech News, March 2010—Ask E Source
March 1, 2010
Is computer power management (CPM) software worthwhile in organizations that have or will deploy the Windows 7 operating system?

Content type: Tech News  |  Document ID: TAS-TN-3-10d  |  Author: Dan Greenberg

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Utility Low-Income Weatherization Programs
March 1, 2010
Check out program data from 15 different low-income weatherization programs including budgets, number of participants, measures installed, cost-effectiveness (a few even pass), and more.

Content type: Research Brief  |  Document ID: EDRP-RB-1  |  Author: Stephanie Spalding

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Will Terrorists Control the Washing Machine?
February 26, 2010
February 2010 issue of the E Source Intelligent Grid Service newsletter.

Content type: Service E-mail  |  Document ID: IGS_SE_02-26-10

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Take Your Utility’s Energy-Efficiency Programs to New Heights
February 24, 2010
States and provinces across North America are being challenged to meet rapidly growing goals for energy efficiency, some targeting over 2 percent of total load per year. How can your utility reach these accelerated savings?

Content type: Executive Edge  |  Document ID: Edge-2-10  |  Author: Bill LeBlanc

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Inform Your Business Customers About Cap-and-Trade Legislation
February 23, 2010
February 2010 issue of the E Source Business Market newsletter.

Content type: Service E-mail  |  Document ID: BMS_SE_02-23-10

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Layoff Communications
February 18, 2010
How are companies handling internal communication regarding layoffs?

Content type: Ask E Source  |  Document ID: UCS-AskES-11  |  Author: Florence Connally

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Learning from Toyota’s PR Problems
February 18, 2010
February 2010 issue of the E Source Utility Communicators Service newsletter.

Content type: Service E-mail  |  Document ID: UCS_SE_02-18-10

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A New Way to Meet Renewable Portfolio Standards
February 16, 2010
February 2010 issue of the E Source Efficiency Services newsletter.

Content type: Service E-mail  |  Document ID: EDRP-TAS_Efficiency_SE_02-16-10

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Energy Savings for Nonrefrigerative Cooling Systems
February 16, 2010
February 2010 issue of the E Source Corporate Energy Managers' Consortium newsletter.

Content type: Service E-mail  |  Document ID: CEMC_SE_02-16-10

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Healthcare
February 15, 2010
What are the primary energy uses in healthcare facilities and what are the best bets for energy savings? This Snapshot provides these answers and discusses hot button trends and ways for utilities to work with healthcare facilities.

Content type: Sector Snapshot  |  Document ID: MAS-S-23  |  Author: Chad Garrett

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Energy Management Systems: Consumers Aren't Buying It
February 12, 2010
Smart grid–enabled home energy management systems are beginning to emerge. Are residential consumers willing to invest in these technologies?

Content type: Ask E Source  |  Document ID: IGS-AskES-14  |  Author: Carol Stimmel

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Knowledgeable CSRs Make for Happy Customers
February 11, 2010
February 2010 issue of the E Source Utility Customer Care Service newsletter.

Content type: Service E-mail  |  Document ID: UCC_SE_02-11-10

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