Achievements in Utility Customer and Employee Experience: 2019 winners

The winners of this year’s Achievements in Utility Customer and Employee Experience spoke about the exceptional projects their utilities designed that delighted their customers and made a more enjoyable and supportive workplace for employees.

If you’re an E Source member, visit the E Source Forum 2019 page to download the presentations.

After the session, we asked Arielle Resol, social media analyst at ComEd, a few questions about her presentation. Check out her video responses below.

Our questions for Resol:

• What was it like to create the virtual reality (VR) modules for ComEd? (0:13)
• What was the process for getting executive leadership to buy in to this endeavor? (1:51)
• What are the benefits of using a VR experience to train employees in the field? (2:29)
• Tell us about the training modules. What areas do you cover in the VR experience? (3:17)
• What are other good applications of VR for training? (4:30)