CC&B application upgrade and migration

The challenge

An existing E Source client needed a CC&B upgrade to meet Tier 1 requirements and ensure a better disaster recovery strategy. The upgrade included a migration of the CC&B system to the utility’s new data centers and improved reliability of supporting mission-critical applications.

The solution

The utility partnered with E Source to lead the program, which included:

• Program management
• RFP completion
• Vendor identification
• Governance model setup
• Data migration and validation
• Change management
• Testing and training
• Technical guidance

Bringing prior experience with the utility’s CC&B system, E Source delivered the project at a better cost than the previous upgrade.

E Source facilitated the vendor selection process, conducting a three-month pilot with different infrastructure vendors before choosing the best hardware for the upgrade.

The results

The utility’s system successfully met the disaster recovery requirements to achieve Tier 1 status, ensuring its resilience and ability to recover within the desired timeframe.

Results from the CC&B upgrade include:

• Shortened disaster recovery time from 24 hours to under 4 hours
• Improved response times of billing jobs and online transactions by 60%–70%
• On-time and on-budget delivery

Following this project’s success, E Source is helping the utility plan a move to C2M (customer-to-meter).