Total clarity. Accelerated impact.
Trusted by utilities across North America.
E Source has partnered with utilities across every region and business model. Our work connects people and perspectives across the industry, giving clients the advantage of learning from one another through shared research, proven experience, and a community committed to progress. That scale and collective knowledge make E Source a trusted partner in moving the industry forward together.
Where strategy meets execution.
We don't just advise utilities - we work alongside them. By linking customer, grid, and operational expertise, we help teams move from analysis to action with solutions that work in the field and across the organization.
Solutions built for the entire utility enterprise.
Utilities face challenges that cross departments, systems, and customer touchpoints. E Source connects those pieces to help utilities see their operations clearly, focus on the right priorities, and follow through to measurable results. Our expertise lives where strategy, technology, and people intersect.
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Customer Solutions
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We help utilities understand what matters most to the people they serve. From improving service operations to designing programs that reach more customers, we translate research and benchmarking into better experiences, stronger participation, and lasting trust.
- Customer Operations
- Customer Experience Design & Strategy
- Digital Self-Service
- Marketing & Communication
- Program & Portfolio Evaluation
- Emerging Technology & Pipeline Development
- DER Portfolio Strategy, Planning & Advisory
- DER Portfolio Integration & Orchestration Design
- DER Measurement & Verification + Valuation
- Utility Data Exchange (UDX)
- Customer Research
- Baseline Studies & Market Assessments
- Policy, Regulatory & Stakeholder Strategy
- Access & Affordability
- Energy Programs Tools & Resources
- Demand-Side Management Strategy
- Transportation Electrification Strategy
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Business, Technology, & Operations Solutions
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Every utility decision affects performance, cost, and customer trust. We work side by side with teams to modernize platforms, refine processes, and track outcomes over time - aligning operations with long-term business goals and keeping systems reliable and efficient as demands grow.
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Grid Solutions
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We pair advanced data science and machine learning with decades of field experience to help utilities anticipate outages, prioritize investments, and strengthen resilience. From assessing vegetation risk to testing reliability scenarios, we deliver the evidence leaders need to protect their systems and communities.
Case Studies
How a customer first approach transformed a Canadian utility's customer programs
Our client faced surging bill complaints and stalled efficiency program growth - so they called E Source. Using journey mapping and voice of customer research, we helped them redesign the moments that matter most, without a systems overhaul.
Ameren Illinois: Energy Efficiency Portfolio Evaluation
E Source empowers Ameren Illinois to strengthen its energy efficiency portfolio through insights that drive equitable outcomes, improve performance, and advance statewide policy leadership.
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
This case study explains how E Source helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
News & Events
Insights
Low- and moderate-income customer journey mapping: key findings from two E Source studies
What cluster restudies actually cost developers, and how to avoid triggering them
