ABOUT E SOURCE
Four decades alongside the utility industry.
Since 1986, we've partnered with utilities to turn hard problems into measurable outcomes. Our practices span the entire utility spectrum, from the customer's front door to the edge of the grid to the systems that run the business, so the work connects instead of stopping at a silo.
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40 +
years partnering with utilities
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300 +
utilities served across North America
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100 %
focused on the utility industry
Trusted by utilities across North America
Insights
Insights
Low- and moderate-income customer journey mapping: key findings from two E Source studies
Case Studies
How a customer first approach transformed a Canadian utility's customer programs
Our client faced surging bill complaints and stalled efficiency program growth - so they called E Source. Using journey mapping and voice of customer research, we helped them redesign the moments that matter most, without a systems overhaul.
Ameren Illinois: Energy Efficiency Portfolio Evaluation
E Source empowers Ameren Illinois to strengthen its energy efficiency portfolio through insights that drive equitable outcomes, improve performance, and advance statewide policy leadership.
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
This case study explains how E Source helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
