Insights
Stay connected to the ideas shaping utility innovation. Our insights highlight trends and perspectives at E Source. Explore content that inspires new approaches and informed decision-making.
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Navigating the data center sector: Key trends, opportunities, and challenges for utilities
Turning large customers into grid assets, before the next peak event
Key takeaways
Large business customers enrolled in interruptible programs represent some of the most flexible, dispatchable capacity on the system, but only if those relationships are actively maintained.
Employee turnover an
Mind the mix: How flexible load solutions interact—and why it matters more than ever
As electrification and decarbonization efforts accelerate, utilities and policymakers are deploying an ever-growing toolkit of flexible load solutions: from time-of-use (TOU) rates and demand response to managed EV charging, solar PV, battery storage, and electrified heating.
Supporting income-eligible customers in a “perfect storm” of constraints
Meeting the moment we’re in Across the country, utilities are navigating a convergence of pressures—rising temperatures, escalating energy costs, shrinking federal assistance, and the growing vulnerability of both traditionally income-qualified and financially stressed “middle marke
Making room for resilience: Reflections from the grid edge
Resilience has become an increasingly prominent theme in utility and regulatory discussions, spurred by the rising frequency and severity of weather-related disruptions.
Putting energy justice into practice
Energy justice is a priority across today’s energy landscape, but the term often carries different meanings.For some, it’s about affordability. For others, it’s about community participation, climate resilience, or targeted investment.
Three signals from DTECH 2026 utilities can’t ignore
At DTECH 2026, the mood wasn’t experimental. It was operational. Utilities weren’t debating whether change was coming. They were focused on how to stay ahead of it without losing control.
Is budget billing the key to higher paperless billing and autopay enrollment?
Budget billing doesn’t just make bills more predictable—it also encourages customers to adopt other helpful billing options. Customers enrolled in budget billing are more likely to use paperless billing and autopay than those on standard billing programs.
Achievements in Customer and Employee Experience: 2025 honorees
Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards.