NOTE: This event has already taken place. See below for recording and link to download the presentation slides.

Part 1: Social media

Moderator:

Shelby Kuenzli, Analyst, Customer Engagement Solutions, E Source

Download web conference slides (PDF)

Part 2: Website design

Moderators:

Heather Hilgenkamp, Lead Analyst, Market Research, E Source
Jeffrey Daigle, Director and Senior Consultant, Customer Engagement Solutions, E Source

Download web conference slides (PDF)