Patrick Woodworth researches low-income customer issues, next-generation trends, and equitable transitions to a clean energy economy. Before joining E Source, Patrick worked for DEFG, which E Source acquired in July 2022. Patrick also worked as a consultant on organizational strategy, helping nonprofits, universities, and businesses assess and align their strategies for success. He holds a double BA in philosophy and communication studies with a minor in political science from Eastern Washington University.
Patrick Woodworth
Research Analyst, Research and Advisory
Topical expertise
Low- or moderate-income customers
Underserved customers
Energy equity
Strategy
Content by this author
Shifting customer connections and perceptions: Findings from the 2024 State of Utility Customer Survey
February 13, 2025
The findings from the 2024 State of Utility Customer Survey reveal a steady erosion of how customers rank their utility in terms of customer service, ease of interacting with their utility, and reliability.
Refreshing the way we bill: Prepay energy customer survey
December 11, 2024
Hear from Jamie Wimberly, one of the foremost experts on prepay energy, as he leads this webinar by providing an overview of prepay energy, the details of the annual customer survey of the Prepay Energy Working Group, and what it means to the utility industry.
5 creative approaches to utility payment assistance programs
March 27, 2024
Managing arrears while maintaining flexibility for struggling customers is a balancing act for utilities with no universal recipe. Fortunately, there are many methods that can help. Here are five creative approaches to payment assistance programs that have shown positive results for some utilities.