What we’re working on
This timeline outlines the plan for our 2024 voice-of-the-customer (VOC), voice-of-the-utility (VOU), and voice-of-the-employee (VOE) studies. More information about the studies is available from the topical sections below.
2024 projects
Q2
Q3
Brand Insights Center - US (dashboard update)
VOC
DER Insights Center - US (dashboard update)
VOC
US Residential Customer Insights Center (dashboard update)
VOC
Q4
Business Customer Insights Center (dashboard update)
VOC
Business Customer Satisfaction Study (dashboard update)
VOC
NEW! Marketing Metrics
VOU
Requires participation from utilities, such as providing a customer list or completing a survey
