Utilities already know how to promote new electrification technologies

March 1, 2023 | Tom Lienhard | 6 min read
The burden to educate customers and remove barriers to new technology adoption falls heavily on utilities. In this guest blog post, Tom Leinhard explores a few setbacks of early technologies from the past that can help us more effectively implement new electrification initiatives today.

Enhancing the customer experience of upgrading an electric service panel

February 22, 2023 | Jeffrey Daigle, Bryan Jungers | 7 min read
Customers probably don’t consider upgrading their electric service panel because they’re out of sight, out of mind. But they may be ready for an upgrade. Read our recent report with the Building Decarbonization Coalition to learn how to enhance the customer experience of upgrading electric panels.

Utility Ad Awards Contest spotlight: Brand and self-service

February 15, 2023 | Hailey Walker | 5 min read
The annual E Source Utility Ad Awards Contest is the utility industry’s largest and most comprehensive ad campaign competition. To celebrate the launch of this year’s contest, we’re highlighting winners from 2022. In this post, we feature the best campaigns in the brand and self-service categories.

Strengthen your utility’s water loss control efforts to increase revenue and conserve resources

February 8, 2023 | Kate Gasner, Kris Williams | 5 min read
Our water loss consultants are pioneers. They have years of experience and access to new tools to analyze a utility’s data to identify and reduce water loss. Here are a few ways E Source Water Loss Consulting can support your utility’s water loss projects.

A performance puzzle: Untangling performance incentives and performance-based regulation

February 1, 2023 | Jesse Hitchcock | 7 min read
As state and federal policies continue to focus on electrification, distributed energy resources, and EVs, utilities and regulators are exploring how to fund, justify, and evaluate these new programs. In this post, we explore performance-based regulation and performance incentive mechanisms.

How utilities can achieve equity through community-centered design: Going beyond human-centered design

January 25, 2023 | Lisa Markus | 8 min read
It’s appropriate to focus on real people and solve their needs, but using a human-centered approach to improve equity can hinder solving intersectional problems. Let’s explore the concept of community-centered design and how it can help us better solve for equity in the energy industry.

An effective TE plan is within reach for utilities

January 18, 2023 | Jesse Hitchcock, Brenna Raeder | 6 min read
Utility transportation electrification (TE) efforts face a variety of challenges. We recently held a webinar to dig into what’s working, what isn’t, and what research can help utilities build a TE plan. We pulled together some of the highlights from our event in case you missed it.

Why FCR is a valuable metric for utility contact centers

January 11, 2023 | Liza Minor, Lisa Schulte | 8 min read
Large utilities, on average, are spending more than $2.3 million per year on repeat contacts. Learn how your utility contact center can reduce repeat contacts and save money by using a standard definition of first-contact resolution.

Simply the best: E Source’s top articles of 2022

January 4, 2023 | Sara Patnaude | 7 min read
January is often a time for reflection and setting goals for the new year. We thought it’d be a great opportunity to look back on 2022 and highlight the year’s hottest blog posts and reports.

5 reasons utilities should hire consultants to tackle challenging projects

December 21, 2022 | Mark Hatfield | 4 min read
When faced with a huge project—especially one that requires the sourcing and implementation of new technologies—we strongly recommend utilities hire a consultant. Why? Here are our top five reasons.