Celebrate the joy of the season with E Source!

December 14, 2022 | Sara Patnaude | 1 min read
Winter is here! This year, we’re honoring the winter months with a celebration of E Sourcers’ favorite things about the season. We hope you enjoy this year’s video holiday card and have a wonderful holiday season.

DSM participants are an Audience of One, not a segment of one: Bringing customers to the forefront of programs

December 7, 2022 | Will Gifford | 6 min read
Last month, I attended the International Energy Program Evaluation Conference, where equity, distributed energy resources, and non-energy benefits were among the themes. The one thing missing the most, however, was the focus on the customer in demand-side management program evaluations.

Storm Insight: Effectively manage storm-related outages to make sure you don’t leave customers in the dark

November 30, 2022 | Tom Martin | 5 min read
Major storm events are becoming more frequent and stronger, and with these storm events come outages. Receive accurate and prompt predictions for how, when, and where forecasted weather events will affect the distribution grid with a little help from E Source Storm Insight, a data-driven tool.

How CAISO read the tea leaves and prevented a mass outage event during the 2022 heat wave

November 22, 2022 | Michael Carter | 5 min read
This summer, California recorded some of the highest sustained temperatures on record. Learn how the California Independent System Operator (CAISO), the state’s grid monitoring and power system operator, realized it was in for trouble and prepared itself and the state’s citizens for what might come.

3 innovative technologies that can benefit utilities and their customers

November 17, 2022 | Barend Dronkers, Sara Patnaude | 5 min read
We recently discussed 10 up-and-coming technologies and concepts as part of our Fall 2022 tech roundup webinar. Here’s a look at three of our favorites from the list: EV telematics, low-voltage heat pumps, and residential HVAC fault detection and diagnostics.

37.2 million reasons why utilities need to change their LMI approach

November 15, 2022 | Jeffrey Daigle, Sara Patnaude | 6 min read
To best serve low- and moderate-income (LMI) customers, we need to understand them at a granular level and remember that they’re humans. Here we share our three-step process for improving how you’re connecting with LMI customers and enhancing their customer experience.

Does energy equity fit into benefit-cost analyses?

November 9, 2022 | Jesse Hitchcock | 4 min read
Energy equity doesn’t fit squarely into the traditional framework of benefit-cost analysis (BCA). But as utilities and regulators are reevaluating BCA processes for electrification and distributed energy resources, they can make changes to better reflect equity impacts for target populations.

Water loss mitigation can help utilities increase revenue and meet future demand

November 2, 2022 | Liza Minor, Kate Gasner | 4 min read
Water pipes fracture and leak as they degrade over time, losing water supply and potential revenue. Learn how E Source helped a Texas utility increase revenue by capturing lost water and delivering it to customers.

How utility customers really feel about renewable energy

October 26, 2022 | Liza Minor, Paige Martin Cox | 3 min read
In this blog post, we provide a sample of our insights into customer perceptions around renewables in 2022, using data from the E Source Residential Customer Insights Center. You can use this data to inform how you prepare for and communicate about your own renewable-energy transition.

Fulfilling the promise of energy equity stakeholder groups: Perfecting the process of engagement

October 19, 2022 | Lisa Markus, Quinn Parker | 9 min read
Now’s the time for utilities to partner with their communities to bring forth an equitable clean energy future. In this blog post, we’ll explain how to build effective relationships with energy equity stakeholder groups and how to benchmark and build your utility’s intercultural competency.