Susanne Riis is responsible for member success and overall account engagement, providing superior customer service, member onboarding, training, and giving input to marketing and research regarding customer perceptions and needs. She serves as a primary point of contact for utility members, acting as a concierge into E Source products, services, research, tools, and consulting. Susanne's experience spans almost 20 years in marketing, sales, and account management working with clients in numerous industries, including solar as well as software and website localization. Prior to joining E Source, she worked at Clean Energy Collective as a senior marketing program manager. Susanne has a MA in French from Middlebury College and a BA from the University of Iowa.