Research and advisory

Putting customers at the forefront of every decision is critical to your utility’s long-term success. E Source’s experts help more than 350 utilities across the US and Canada make customer-centric, cost-efficient decisions through our research and advisory services.

With on-demand support and advice and support from our team of trusted industry experts, you’ll make smarter decisions, save time and money, and improve customer satisfaction and retention—at a fraction of the cost of a full-time employee or agency.

Accelerate your customer-focused vision

We’ve honed our subscription-based research and advisory services for more than 30 years, supporting utilities with:

Program innovation

Customer experience

Our research and advisory services deliver value in four key ways

Market research insights

Enhance your programs and customer interactions through deeper knowledge of your customers’ needs, behaviors, and beliefs with access to our proprietary customer market research. Better understand where you stand in the industry and how to improve your outcomes with actionable insights from our proprietary industry benchmarking studies.

Key findings from the 2018 E Source Utility DER Strategy Benchmark

Stop calling electric vehicle rates “time of use”

Using market research to inform your EV efforts

Is your website best in class?

Action-based research

Feel confident making critical decisions using industry and best-practice research. Save time and money with our actionable and data-backed recommendations.

The electrification framework that benefits customers, the grid, and the planet

Engaging middle managers to stoke a customer-centric culture

Even with leadership buy-in, CX implementation doesn’t always happen

Upstream program designs for different DSM measures

Best practices for cost-effective DSM programs

On-demand expert support

Our experts are your trusted partners, helping you get better results and complete your projects faster. Get on-demand support for your most important initiatives through our Ask E Source program (PDF).

30+ industry experts with a collective 375+ years of energy industry experience
2,500+ custom projects supported each year
300 industry topics covered in our answers

What products are available for utilities to share solar energy data with customers?

How do you educate utility customers about energy efficiency?

How can you communicate support for solar while being realistic about its costs?

How do you prepare your contact center for solar and electric vehicle demand?

What are best practices for marketing paperless billing?

Industry connections

Stay on top of industry trends, gain actionable insights, and build valuable, lasting relationships at the E Source Forum, leadership meetings, webinars, and utility-only exchanges.

Learn more about the E Source Forum 2024

We’re on your team

Let’s schedule a time to discuss your challenges and how E Source can help.