Filomena (Fil) Gogel is an accomplished executive who has helped Fortune 500 companies achieve top-quartile results in key customer and financial measures. Her experience includes operational turnarounds, large-scale outsourcing engagements, and tier-one consulting work. She has a proven record of enhancing efficiency, reducing cost, and increasing profitability in both the utility and healthcare sectors. She excels in aligning organizational objectives with employee skills and motivations to drive sustainable growth and success. With a unique blend of operational expertise and leadership acumen, Fil is dedicated to delivering solutions that drive measurable results for E Source clients. This, along with her passion for creating a customer-centric and employee-empowered culture, has driven her career success.
Filomena Gogel
President, Research and Advisory
Topical expertise
Customer engagement
Customer experience (CX)
Strategy
Content by this author
Applying an Audience of One approach to better understand and serve LMI customers
December 1, 2022
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.