Laurie Day uses her research skills and passion for customer experience to help utilities better serve their customers. She manages the Customer Engagement Solutions team. Prior to joining E Source, Laurie was the director of customer success at a tech start-up that brought the voice of residents and businesses into local government decision-making. She has a BA in communications with a focus in public relations from Miami University in Ohio.
Laurie Day
Director, Customer Engagement Solutions
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Topical expertise
Customer engagement
Customer satisfaction (CSAT)
Market research
Content by this author
Achievements in Customer and Employee Experience: 2024 honorees
October 29, 2024
This blog honors this year’s winners of the Website Benchmark Award of Excellence and the Achievements in Customer and Employee Experience—utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Achievements in Customer and Employee Experience: 2023 honorees
October 3, 2023
Happy CX Day! To celebrate, we’re honoring this year’s winners of the Achievements in Customer and Employee Experience—utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees.