Lisa Markus has more than 20 years of management consulting experience. Her expertise is in change management, diversity, equity, inclusion, customer experience, and employee engagement. Lisa’s work has helped businesses increase their triple bottom line and bridge the opportunity gap in retirement, financial, food, and energy security. She wrote the book Living a Blessed Life: Walking in Faith, Growing in Wealth and the Diversity Best Practices white paper Creating Inclusion in the Financial Services Industry, which helped at-risk populations increase financial independence by 25% to 70%. Prior to joining E Source, Lisa held strategic positions at DTE Energy, Southern California Edison, and Farmers Insurance. She has an MBA from Michigan State University and is certified in Prosci Change Management and Intercultural Development Inventory.
Lisa Markus
Content by this author
4 rules to follow in managing change in the multiverse
Just like in a multiverse, managing change requires adapting how we see and solve problems at hand to deploy an interculturally competent solution. In this blog post, we share four rules to help navigate transformation no matter what universe you’re in.
Chicken soup for the grid: Distilling complex utility concepts into relatable stories
As the iconic series Chicken Soup for the Soul provided emotional nourishment and encouragement to navigate life’s tough spots. Perhaps we need chicken soup for the grid to bridge the gap between stakeholders and the utility through simple storytelling. Grab your apron and let’s begin!
How utilities can achieve equity through community-centered design: Going beyond human-centered design
It’s appropriate to focus on real people and solve their needs, but using a human-centered approach to improve equity can hinder solving intersectional problems. Let’s explore the concept of community-centered design and how it can help us better solve for equity in the energy industry.
Fulfilling the promise of energy equity stakeholder groups: Perfecting the process of engagement
Now’s the time for utilities to partner with their communities to bring forth an equitable clean energy future. In this blog post, we’ll explain how to build effective relationships with energy equity stakeholder groups and how to benchmark and build your utility’s intercultural competency.
How building intercultural competency drives equitable decision-making
Achieving equity in the transition to a clean energy future is one of the toughest challenges utilities face. Most of us think we’ve got equity figured out because we subscribe to the Golden Rule, but there’s more to it than meets the eye. We need to follow the Platinum Rule to be equitable.