The
Performance data from New York and California highlights the opportunities and challenges in electrification
Beneficial electrification has emerged as a key tool for decarbonizing buildings, transportation, and industry. And utilities are facing increased pressure from policymakers to integrate beneficial electrification into their existing demand-side management and demand-response portfolios. In 2021, for the first time, some utilities provided detailed reporting on beneficial electrification impacts. More utilities will likely report on beneficial-electrification programs and their impacts over the next few years. Dive into
Spring 2021 tech roundup: The report
In our
Channels, goals, and resources: Highlights from the E Source 2021 Social Media Survey
In the E Source 2021 Social Media Survey, we asked utilities about their social media strategies, budgets, staffing, and execution. You can use insights from this survey to compare your organization’s social media tactics to those of your peers, and gather ideas for improving or supporting your social media efforts. Learn more from our report Channels, goals, and resources: Highlights from the 2021 Social Media Survey by our director of market research, Rachel Cooper, and analyst Cory Coggins.
EV pilots and programs: A catalog of current and recent utility electric vehicle initiatives
Utilities design electric vehicle (EV) programs to encourage EV sales, increase public and private charging infrastructure, and benefit EV owners and the grid through special rates. We identified 363 active pilots and programs across all sectors in the US and Canada. Of those, 177 active pilots and programs target residential customers, 146 target commercial customers, and 61 serve the governments, low-income and multifamily households, nonprofits, and schools. Dive into our findings in
Include debt forgiveness as part of your bill-relief strategy
In the early months of the COVID-19 pandemic, utilities across the US and Canada issued moratoriums on disconnections for nonpayment. Without the worry of losing service, some customers didn’t pay their past-due balances during that period. And now they’re seeing sizable debt. These customers may not be able to pay off their debt or keep up with new bills once moratoriums end. Your utility has the opportunity to help its residential customers get out of debt and avoid disconnections by offering an arrears management program, also called a debt-forgiveness program, as part of its bill-relief strategy. Read
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