NOTE: This event has already taken place. See below for recording and event description.
Download the slides | Using behavioral strategies to improve prepay and demand-side management (PDF)
Allowing your customers to prepay for their energy also sets them up for benefits common in behavioral programs. Join behavioral program managers and members of the E Source Prepay Energy Working Group to discuss key topics in prepay. From E Source research and your utility peers, learn how to use behavioral strategies to make your prepay offerings the best they can be. We’ll also discuss how behavior science can improve any of your demand-side management (DSM) programs and customer touchpoints.
This is an E Source exchange. It’s an online conversation where you can share ideas on specific topics with other utility professionals. In this exchange, we’ll bring together utility peers to discuss the intersection of prepay and behavior for utility DSM and customer experience goals.
Potential topics include:
- Key behavioral strategies common in prepay programs
- How to use behavior science to design better prepay and other utility offerings
- Case studies of where behavior strategies have improved utility programs and customer experience
- Questions or ideas you bring to the group
Moderator:
Beth Fitzjarrald, E Source