NOTE: This event has already taken place. See below for recording and event description.

Download the slides | Improve credit and collections operations (PDF)

More utilities are facing challenges with their credit and collections operations. The traditional approaches to keeping customers current and out of debt aren’t working as intended. In this webinar, we’ll discuss innovative approaches for improving your credit and collections efforts and arrears management. We’ll also share insights into the shifting consumer landscape.

Potential topics include:

  • Industry trends for credit and collections
  • Alternative approaches to arrears management programs
  • How consumer debt has evolved after the pandemic

Speakers:

Bob Cooke, Executive Consultant, Management Consulting, E Source
Jeffrey Daigle, Managing Director, Management Consulting, E Source

Questions about this event? Send us a message.