Customer Experience Strategy Service
Most recent content on this topic
Who cares about climate? Your customers do, and they want you to care too
Bill LeBlanc, Wayne Greenberg | November 21, 2019
In these videos from our 2019 E Source Forum keynote, Yale's Dr. Anthony Leiserowitz discusses climate change trends, knowledge, attitudes, and more. Then, Xcel Energy's Alice Jackson shared why her utility has committed to an 80% reduction in carbon emissions by 2030 and a 100% reduction by 2050.
Report
Why and how you should pursue beneficial electrification
Ryan Odell | November 12, 2019
If done correctly, electrification can reduce carbon, lower rates and costs for consumers, and make the grid run more efficiently. Join us for the first web conference in our two-part series to learn why it's important to pursue a beneficial electrification strategy and how to do it right.
Online event
6 Must-Attend Sessions at This Year's E Source Forum
Jeff Stoermer | August 14, 2019
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.
Newsletter
E Source Announces Recipient of Jim Rogers Innovation Award
Sannie Sieper | July 23, 2019
This press release announces the recipient of the 2019 Jim Rogers Innovation Award: Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities.
Press release
The importance of an electrification roadmap
Bryan Jungers | July 17, 2019
Developing an electrification roadmap is an important first step in advancing any utility electrification initiative. Without a roadmap, it can be difficult to keep track of your progress, see where you're headed, and decide how you should communicate your progress internally and externally.
Newsletter
E Source Announces Acquisition by Align Capital Partners
Sannie Sieper | June 24, 2019
This press release announces the acquisition of E Source by Align Capital Partners, a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.
Press release
10 reasons to attend the E Source Forum
June 6, 2022
On the fence about attending the E Source Forum? From the ability to attend in person or online to exceptional learning and networking opportunities, here are 10 reasons why you won’t want to miss it.
Report
What emerging payment options should utilities be offering?
Lisa Schulte | June 12, 2019
You have the opportunity to add emerging payment methods to your current offerings and to create a better customer experience. Learn more about six emerging payment methods, including text to pay, split payment, and cryptocurrency.
Newsletter
2019 E Source Summit for the Tennessee Valley
May 16, 2019
In May 2019, we brought Tennessee Valley utility peers together for a day of collaboration focused exclusively on your LPC, your customers, and the changes taking place across the utility industry. Download the presentations from the event.
How E Source Can Help You Streamline the Requisition Creation and Discovery Process
Gabe Cuadra | May 15, 2019
Whether you're a utility or a vendor, we know you have big goals, but we also know that achieving some goals is time consuming. That's why we created E Source Energy RFP, so you wouldn't get bogged down searching for or creating RFPs, RFIs, or RFQs.
Newsletter
