Customer satisfaction (CSAT)
Most recent content on this topic
UCRC annual state of the customer survey findings
Jamie Wimberly | January 24, 2023
Every year, the E Source Utility Customer Research Consortium conducts a national survey of more than 1,000 customers on requirements and preferences. We call this our “money ball” survey and use it to test our most basic assumptions of what drives utility customer value and satisfaction.
Online event
Small and midsize business customers desire energy reliability and trustworthiness
Sannie Sieper | November 10, 2022
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 1,600 small and midsize business utility customers.
Press release
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
Sannie Sieper | November 3, 2022
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
Press release
Small and midsize business customers desire energy reliability and trustworthiness
Sannie Sieper | December 1, 2021
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 2,000 small and midsize business utility customers.
Press release
Large business customers desire energy reliability and effective emergency communications
Sannie Sieper | November 17, 2021
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 800 large business utility customers.
Press release
WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
Sannie Sieper | December 9, 2020
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
Press release
How E Source research and advisory services enable water utilities to optimize customer service and communications
Aleana Reeves | October 26, 2020
Wondering how to achieve better customer engagement? Join us to learn how E Source’s research and advisory offerings can help water utilities improve credit and collections, customer service, and communications.
Online event
Give them what they want: SMB customers are interested in saving energy through their utility
Sarah Baker | March 18, 2020
Which utility-provided products and services can help small and midsize business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
Report
Are you recommending the right products and services to your large business customers?
Sarah Baker | March 18, 2020
Which utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
Report
Achievements in Utility Customer and Employee Experience: 2019 winners
Lisa Schulte | January 8, 2020
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
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