The perks of being a member
When you’re a member of the E Source Account Management Service, you’ll gain access to the industry-specific market intelligence and resources you need to strengthen your business customer relationships. With the service, you get:
- Tips for crafting comprehensive, fluid engagement plans to support your business customers in the best way possible
- The research and resources you need for a sector-by-sector understanding of your business customers, enabling you to provide an optimal customer experience while meeting your goals
- Advice on improving your service approach through market research studies, in-depth analyses, and tailored recommendations
Ask our experts unlimited questions
Answers from our experts will help you refine your business customer strategy, improve customer satisfaction, and optimize your operations. We’ll also answer questions about industry-specific profiles; economic development; account tiering; customer assignments; emerging threats and opportunities; and business customer interest levels in programs, products, and services. Learn more about our Ask E Source program (PDF).
Access our library of research
You’ll gain access to our reports and thought leadership papers to keep you up to date on industry and account management trends. Facilitated information-sharing sessions with our experts and your peers will ensure that you’re meeting your business customers’ needs.
Use our exclusive resources and templates
Our industry-focused sector snapshots help you understand the needs and decision-making processes of your large and small business customers. And we’ll help you build your key account and strategic sector plans with our templates, which come with supporting research and recommendations.
Be part of our benchmark studies and other proprietary market research
Participate in the Business Customer Satisfaction Study to see how your business customers’ perceptions of importance and performance diverge when it comes to customer service, then use our tool to evaluate where you can make the biggest impact. Determine the latest trends and strategy methods with our Account Management Assessment; our accompanying tool includes a dashboard that lays out your biggest opportunities for improvement and allows you to dive into the data on your own.
Attend our free account management–focused events
Collaborate and interact with industry experts and your peers at topically relevant meetings as well as our annual E Source Forum. Recent topics include how to improve relationships with national accounts energy managers, how best to serve emerging industries like indoor agriculture, and how to address the threat of customer churn due to load defection.
What our customers are saying
E Source and its team of experts have been instrumental in shaping our business customer strategy. Their team worked very closely with our market research staff to collect and analyze customer data, and their results, recommendations, and advice have been key in helping us improve customer engagement and match our offerings to our customers’ needs.
Ed Hamzawi
Manager, Customer Programs and Services
E Source has allowed me to develop my account management skills and expertise and—most important—has provided another tool in the toolbox in managing my customers, whether it’s a general inquiry on some technology or a tactic for specific account management techniques.
Jerry Haenlin
Lead Account Executive
Recommended account management membership bundles
| If you want to … | Then you need … |
|---|---|
| Implement and promote your programs to business customers, key accounts, and C&I markets | E Source Business Marketing Service |
| Provide sector-specific energy advice to internal stakeholders and business customers on a wide variety of business types and technologies | E Source Business Energy Advisor |