Ben Nathan leads E Source's research and advisement to utilities on energy affordability and equity. He specializes in identifying and sharing leading strategies and fostering collaborations to assist utility clients in planning, implementing, and evaluating their efforts to better serve income-qualified and other vulnerable populations. Before he joined E Source, Ben worked at the US Department of Energy, US Environmental Protection Agency, and the National Renewable Energy Lab, where he assisted federal, state and local government, and tribal partners in clean energy planning and air and water protection.
Ben Nathan
Director, Affordability and Equity
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Topical expertise
Energy equity
Electric vehicle (EV) programs
Renewable energy programs
Demand-side management (DSM)
Energy efficiency programs
Content by this author
6 ways community partnerships can boost LMI customer enrollment in weatherization programs
June 27, 2024
Low- and moderate-income customers face unique barriers when trying to participate in weatherization programs. In this blog, we highlight six ways community partnerships can help support weatherization program enrollment and delivery.
The energy assistance customer journey: Mapping and improving the experience for low-income customers
June 13, 2024
Join us to learn how you can use customer journey mapping to better understand the current customer journey and improve the low-income customer experience. We’ll discuss what everyone involved can do to make a difference, including utilities, agency partners, and customers.
Heat-related disconnection moratoriums: Critical review and policy recommendations
May 9, 2024
In the summer of 2023, the City of Phoenix experienced 54 days of extreme heat – over 110 degrees. SRP began the process of reviewing its moratorium policy and practices to determine if a policy change was necessary. This process involved stakeholder interivews, customer surveys, and more.
5 creative approaches to utility payment assistance programs
March 27, 2024
Managing arrears while maintaining flexibility for struggling customers is a balancing act for utilities with no universal recipe. Fortunately, there are many methods that can help. Here are five creative approaches to payment assistance programs that have shown positive results for some utilities.
LMI program enrollment improvements that make a difference
March 26, 2024
Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.