The challenge
An existing E Source client needed a CC&B upgrade to meet Tier 1 requirements and ensure a better disaster recovery strategy. The upgrade included a migration of the CC&B system to the utility’s new data centers and improved reliability of supporting mission-critical applications.
The solution
The utility partnered with E Source to lead the program, which included:
- Program management
- RFP completion
- Vendor identification
- Governance model setup
- Data migration and validation
- Change management
- Testing and training
- Technical guidance
Bringing prior experience with the utility’s CC&B system, E Source delivered the project at a better cost than the previous upgrade.
E Source facilitated the vendor selection process, conducting a three-month pilot with different infrastructure vendors before choosing the best hardware for the upgrade.
The results
The utility’s system successfully met the disaster recovery requirements to achieve Tier 1 status, ensuring its resilience and ability to recover within the desired timeframe.
Results from the CC&B upgrade include:
- Shortened disaster recovery time from 24 hours to under 4 hours
- Improved response times of billing jobs and online transactions by 60%–70%
- On-time and on-budget delivery
Following this project’s success, E Source is helping the utility plan a move to C2M (customer-to-meter).