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2020 trends in social media
Anna Nixon | February 25, 2020
If you want to remain relevant and engage with your customers on social media platforms, you have to keep up with social media trends. But we know that’s a daunting task. So we did the work for you.
Report
What does the future of the utility industry look like?
Wayne Greenberg | December 11, 2019
At the 2019 E Source Forum, we tackled some of the biggest issues facing utilities today, and we invited a few big names to the stage to share their views and, hopefully, spur our utility audience to action with an eye toward the future.
Newsletter
E Source study addresses utility adoption of account management best practices
Sannie Sieper | December 5, 2019
This press release announces the results of the 2019 E Source Account Management Assessment.
Press release
How BGE used E Source expertise to encourage employees to engage in improving the customer experience
Eryc Eyl | August 3, 2022
BGE used E Source research, resources, and customer experience (CX) expertise to engage employees in CX. As a result, the utility moved up three places among its peers in the J.D. Power Electric Utility Customer Satisfaction Study. Learn how you can replicate BGE’s success.
Report
Stop calling electric vehicle rates “time of use”
Steven Day, Arthi Padmanabhan | March 5, 2020
We found that utilities and customers like electric vehicle (EV) time-of-use (TOU) rates, but customers don't like the phrase "time of use." In this e-book we summarize our research on TOU rates and customers’ perceptions of them. We also tell you how to improve your TOU rate.
Ebook
Is your website best in class?
Heather Hilgenkamp | November 6, 2019
We recently revealed the results and rankings from the 2019 E Source Review of North American Electric and Gas Company Residential Websites, so we compiled some high-level results in an easy-to-digest infographic. How does your website stack up?
Report
How efficient are whole-house fans compared to ceiling fans?
Essie Snell | December 12, 2019
In this answer, we explain the difference between whole-house fans and ceiling fans, compare their pros and cons related to energy efficiency, and offer advice on how they can interact with each other to maximize energy savings.
Ask E Source answer
Which utilities have the top-performing gas low-income programs?
Kate Merson | January 7, 2020
To get a sense for which utilities are running effective low-income gas programs, we used E Source DSM Insights to benchmark eight utilities. In this Ask E Source answer, we highlight three successful low-income gas portfolios and share the secrets to their success.
Ask E Source answer
What are some ways to use gamification to encourage energy efficiency?
Brysen Daughton | April 1, 2020
Are you looking to encourage some friendly competition in your neighborhood programs? In this answer, we highlight four programs that used gamification to engage communities in energy-saving challenges and offer resources that can provide ideas for adding a competition component to your programs.
Ask E Source answer
How technology is transforming the employee experience
Eryc Eyl | December 11, 2019
When employees have the right empowerment tools, they're more satisfied, engaged, and productive. After her E Source Forum 2019 session, Martha Brown, portal product owner at Duke Energy, shared how she built an intranet that meets corporate and employee needs.
Report
