Public
Most recent content on this topic
Decarbonization: The defining utility trend of the next decade?
Luke Currin, Essie Snell | March 11, 2020
Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050.
Newsletter
The what and why of technology transfer: Redefining success to meet today’s challenges
Bryan Jungers | May 13, 2020
Where do good technologies and program measures come from, and how do we know them when we see them? In this web conference, we’ll discuss environments that nurture innovation and how utilities are fostering them.
Online event
How to improve your midstream and upstream programs and adjust them amid COVID-19
Brysen Daughton | April 22, 2020
Midstream programs promise utilities a cost-effective, customer-centric approach to achieving energy savings, but these programs aren’t without their challenges. Join us for this public web conference where we’ll discuss popular and promising measures, top-performing program designs, and more.
Online event
How mature is VOC in the utility sector?
Eryc Eyl, Heather Hilgenkamp, Laura Beausire | August 4, 2021
How do your voice-of-the-customer (VOC) management practices stack up against other utilities’ practices? Data from the E Source 2020 Customer Experience Survey reveal strengths and opportunities for improvement in managing VOC.
Report
Give them what they want: SMB customers are interested in saving energy through their utility
Sarah Baker | March 18, 2020
Which utility-provided products and services can help small and midsize business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
Report
Are you recommending the right products and services to your large business customers?
Sarah Baker | March 18, 2020
Which utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
Report
The top-of-mind topics for demand-side management leaders
Gabe Cuadra | February 13, 2020
In this e-book, we summarize the challenges and solutions that demand-side management (DSM) leaders discussed at the fall 2019 DSM Executive Council.
Ebook
E Source adds predictive data science expertise through acquisition of TROVE
Sannie Sieper | February 11, 2020
This press release announces the E Source acquisition of TROVE Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.
Press release
E Source announces acquisition of UtiliWorks
Sannie Sieper | February 5, 2020
This press release announces the E Source acquisition of UtiliWorks, a professional services advisory firm that focuses on the water, electric, and gas utility markets.
Press release
Customer challenges versus utility challenges: Shifting our perspectives
Adam Maxwell | January 29, 2020
By framing questions from the customer’s perspective (not the utility’s), it forces us to be laser-focused on human needs. Find out how you can use customer insights to better design and market your utility’s programs.
Newsletter
