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Behavior programs showcase showdown
Beth Fitzjarrald | November 13, 2019
Can your behavior program deliver 2% savings? What about 3%, 5%, or even 10%? BGE’s Amanda Janaski and OUC’s Ebony Whitby answered a few of our questions about alerts, prepaid billing, and other new behavioral strategies after our E Source 2019 Forum session.
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Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research
Adam Maxwell | November 21, 2019
Low-income customers have a lot on their plate, and they're not thinking about (and often don't know about) the energy-related services utilities can offer them. Through this web conference, you'll encounter video and audio clips of low-income customers talking about their energy challenges.
Online event
Designing incentives and technology roadmaps for beneficial electrification
Ryan Odell | December 3, 2019
You've heard about the benefits of electrification to utilities, customers, and the environment. Now join us for the second web conference in our two-part series to learn about the incentives, economic tests, and technologies that can support your beneficial-electrification efforts.
Online event
How generational differences influence energy attitudes and communications
Kym Wootton | December 11, 2019
The era we grew up in influences our views. How do millenials, Gen Xers, and boomers communicate and learn at work? Our closing plenary highlighted the remarkable and entertaining insights from Dr. Elisabeth Nesbit Wagner’s research and expertise in generational differences and corporate culture.
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Taking a stance: How carbon-free commitments affect your brand and your business
Shelby Kuenzli | January 8, 2020
After her 2019 Forum session, we asked Idaho Power’s Melissa Thom a few questions about her presentation. She discussed how she manages her utility’s social media, including dealing with mixed opinions on carbon reductions and integrating customer feedback.
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Achievements in Utility Customer and Employee Experience: 2019 winners
Lisa Schulte | January 8, 2020
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
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Transportation electrification: Are you missing the boat?
Bryan Jungers | December 24, 2019
EVs are here, but it could be decades before they dominate the market. Your utility can—and should—promote EV purchases among your customers, but what else can you do to drive transportation electrification in your territory?
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From poles and wires to AI and VR
Essie Snell | November 21, 2019
We used this session to get key insights from major players in the tech space. We learned how Google and Microsoft are thinking about the energy industry and heard about developments that are poised to change the utility sector. After, we asked our speakers a few questions to learn even more.
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What can storytelling do for your brand and business?
Luke Currin | December 11, 2019
How can you tap into the power of storytelling to connect customers with your brand in meaningful, lasting, and valuable ways? This session focused on the types of stories utilities can tell and how to deliver them to customers and the public.
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Who cares about climate? Your customers do, and they want you to care too
Bill LeBlanc, Wayne Greenberg | November 21, 2019
In these videos from our 2019 E Source Forum keynote, Yale's Dr. Anthony Leiserowitz discusses climate change trends, knowledge, attitudes, and more. Then, Xcel Energy's Alice Jackson shared why her utility has committed to an 80% reduction in carbon emissions by 2030 and a 100% reduction by 2050.
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