4 creative ways to gather customer data to improve CX

June 19, 2024 | Eryc Eyl, Lisa Schulte | 4 min read
Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer feedback is getting sparse. Here are four creative ways utilities can find value in unsolicited data sources to better listen to and understand what customers are discussing.

Maximizing AMI success with a water meter location survey

May 15, 2024 | Athens Silaban, Elijah Lujan | 5 min read
In an upgrade to water AMI, most of the implementation cost is incurred at the meter. A water meter location survey can help you better plan for budgeting and project components. In this blog, we’ll dive into some of the information a survey can provide and share tips about meter locations.

Social media roundup: First-quarter trends from the top-performing utility posts

April 16, 2024 | Kyle Rodriguez | 6 min read
Utilities should be tracking social media metrics to see how often people interact with their content and how aware they are of the utility’s offerings. We publish a monthly report that tracks over 150 utility social media accounts and are highlighting the top trends in a quarterly blog post.

Heat pumps seem ready for prime time, so what’s the holdup?

April 10, 2024 | Barend Dronkers | 7 min read
The murmurings about heat pumps were loud at this year’s American Council for an Energy-Efficient Economy Hot Air Forum in Atlanta. Check out this blog post to learn what I observed while presenting at and attending the event.

5 creative approaches to utility payment assistance programs

March 27, 2024 | Ben Nathan, Patrick Woodworth | 5 min read
Managing arrears while maintaining flexibility for struggling customers is a balancing act for utilities with no universal recipe. Fortunately, there are many methods that can help. Here are five creative approaches to payment assistance programs that have shown positive results for some utilities.

Are lithium iron phosphate batteries the Stanley tumbler of grid storage applications?

March 14, 2024 | Shawn Wasim | 3 min read
Battery storage project developers and utilities around the globe are switching from the widely used chemistry of nickel manganese cobalt to lithium iron phosphate (LFP). This blog explores a few of the benefits of making the switch to LFP.

Equity and the utility customer: Highlights from 2023 customer survey findings

March 6, 2024 | Ben Nathan, Jamie Wimberly | 5 min read
Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And the results from two of our annual surveys emphasized that point. Here are a few highlights from a recent webinar where we shard those survey results.

Could electrifying public transportation be the key to achieving energy equity goals?

February 21, 2024 | Bryan Jungers | 8 min read
What role do electric buses play in providing sustainable public transportation for cities and schools? It’s bigger than you might think and may just be the key to achieving energy equity and justice goals.

Strategic perspectives on managing the affordability challenge

February 14, 2024 | Ben Nathan, Sara Patnaude | 5 min read
Recently, at our Low-Income Energy Issues Forum annual meeting, utility leaders came together to share how they have been addressing the affordability challenge. In this blog, we share a few of the solutions from participating utilities.

5 innovative technologies utilities should keep an eye on in 2024

January 31, 2024 | Barend Dronkers, Dannah Moore | 6 min read
Ready for five of the most promising technologies we discussed in our recent Winter 2023 Tech Roundup? Check out this blog post to find out which technologies you should keep an eye on in 2024.