Customer Experience Strategy Service
Most recent content on this topic
Key highlights and memorable moments from the 2023 Forum
Sara Patnaude | December 12, 2023
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
Newsletter
How can residential customers lower their winter heating bills?
Joshua Sorensen, Robbie Johnson | November 27, 2023
We offer tips on how residential customers can lower their energy use and save money on heating this winter. We cover measures that customers can do themselves to keep heat in and the cold out. And we list other measures that contractors can do for them.
Ask E Source answer
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Sannie Sieper | October 30, 2023
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
Press release
4 ways to put the customer first in your CIS implementation strategy
Sara Patnaude | October 26, 2023
A customer information system (CIS) implementation will affect nearly every employee and business area in your utility. Here are four ways to make sure your utility is putting the customer first in your CIS and other mission-critical system implementation strategies.
Newsletter
Fostering energy affordability and equity in the utility space
Ben Nathan | November 7, 2023
Energy affordability and equity are core to our mission at E Source. Join us to learn how utilities can navigate challenges and better serve their income-qualified and other vulnerable and underserved customers and communities.
Online event
Defining an ideal program strategy for portfolio optimization
August 17, 2023
This case study explains how E Source experts and research tools helped a Northeast utility define an ideal program strategy for portfolio optimization.
Case study
5 tips for an effective communication strategy
Hailey Walker, Kierra Thomas | July 27, 2023
Implementing a new business technology can be a complex process that affects staff and customers. But a well-designed communication campaign that includes customer engagement and organizational change management activities can help the implementation go smoothly. Check out our five tips for success.
Newsletter
Boosting customer program adoption rates with market research and data science
July 20, 2023
This case study explains how E Source helped a municipally owned power and water utility boost customer program adoption rates with market research and data science.
Case study
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
May 30, 2023
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
Case study
Successful strategies for technology implementation communications
Jessica Kerr | July 13, 2023
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
Online event
