Customer Experience Strategy Service
Most recent content on this topic
E Source Forum 2022 is prepared to Empower the Sustainable Utility
Sannie Sieper | August 3, 2022
This press release highlights the 35th anniversary of the E Source Forum and announces the two keynote speakers: Jennifer Montague, senior vice president and chief customer officer of NiSource, and Quinn Parker, founder and CEO of Encolor.
Press release
E Source and DEFG’s Equity in a Clean Energy Economy Collaborative to host public workshop to address an equitable energy future
Sannie Sieper | July 28, 2022
This press release highlights the Working Together for an Equitable Energy Future Virtual National Workshop 2022, hosted by E Source and DEFG’s Equity in a Clean Energy Collaborative. This public workshop is meant to discuss new approaches and tools to ensure energy affordability and equity.
Press release
E Source introduces Digital Grid Solutions
Sannie Sieper | July 19, 2022
This press release introduces E Source Digital Grid Solutions, a comprehensive decision-support tool that enables utilities to make critical operations and maintenance and capital investment decisions based on risk and ROI.
Press release
E Source acquires DEFG to become the leader in equity solutions for utilities
Sannie Sieper | July 14, 2022
This press release announces the E Source acquisition of Distributed Energy Financial Group (DEFG). DEFG is a utility customer research and advisory firm with expertise in low income, equity, and customer experience.
Press release
Delia D. Patterson joins E Source advisory board
Sannie Sieper | June 1, 2022
This press release announces the addition of Delia D. Patterson, senior vice president of Advocacy & Communications and general counsel at the American Public Power Association, to the E Source advisory board.
Press release
Calculating the value of CX
Eryc Eyl, Katie Ruiz | June 2, 2022
One of the biggest challenges in making the business case for customer experience (CX) initiatives is turning intangible concepts into a tangible ROI. Learn which CX metrics affect business outcomes and how to calculate the ROI of CX in this report.
Report
Understanding low- and moderate-income customers’ needs through data science and ethnography
Sara Patnaude | May 25, 2022
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
Newsletter
Why energy equity is a win-win for utilities, cities, and customers
Jeremy Fischer | April 14, 2022
In this episode of PowerTalking, Dr. Tony Reames, senior adviser of energy justice at the US Department of Energy, and Ben Nathan, lead analyst for E Source Customer Energy Solutions, discuss how energy equity can benefit utilities, cities, and their customers.
Podcast
The energy equity framework that benefits customers, utilities, and underserved communities
Jesse Hitchcock, Liza Minor, Ben Nathan, Vince Ruggeri, Amy Schmidt, Sarah Baker, Miriam Stein | March 10, 2022
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
White paper
E Source acquires AAC Utility Partners to help utilities accelerate their transformation to digital, data-driven organizations
Sannie Sieper | January 4, 2022
This press release announces the acquisition of AAC Utility Partners, a leader in CISs and other critical operational systems. With this acquisition, E Source can now partner with utilities to successfully deliver operational systems and fully leverage the cloud and predictive data science.
Press release
