Customer Experience Strategy Service
Most recent content on this topic
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
Sannie Sieper | May 16, 2023
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
Press release
Beyond listening: Turning customer feedback into action
Chad Garrett | April 26, 2023
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers?
Newsletter
Achieving customer satisfaction goals with a deliberate approach to customer experience investments
April 20, 2023
This case study explains how E Source helped a multicommodity utility achieve its customer satisfaction goals with a deliberate approach to customer experience investments.
Case study
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
Sannie Sieper | April 25, 2023
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Press release
Creating customer-centric DSM programs
Erin Penksa | April 5, 2023
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
Podcast
Developing comprehensive utility programs for low- and moderate-income customers
February 16, 2023
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Case study
Using analytics to enhance the customer experience and predict satisfaction
Chad Garrett | May 16, 2023
Join us to learn how to develop a high-impact customer experience roadmap using an analytics-based approach to forecast how your efforts will affect your customer metrics. We’ll explain how E Source helped a utility client navigate an IT transformation without losing sight of customer satisfaction.
Online event
Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications
Jessica Kerr | May 10, 2023
As the intensity of storms increases, utilities are often faced with more damage to their infrastructure than in past decades. Using predictive analytics during storm preparation and response, we can better manage these events. Learn how E Source Data Science can help with storm outage prediction.
Online event
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
March 14, 2023
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
Case study
E Source selected to design, build, and operate New York’s Integrated Energy Data Resource platform
Sannie Sieper | December 12, 2022
This press release announces the selection of E Source by the New York State Energy Research and Development Authority to develop New York’s Integrated Energy Data Resource (IEDR) platform.
Press release
