Customer experience (CX)
Most recent content on this topic
Humans versus machines
Jeremy Fischer | August 30, 2021
In this episode of PowerTalking, we hear from Ted Schultz, E Source CEO, and Adam Maxwell, a managing director of E Source Management Consulting, as they compare the merits of ethnographic research and data science.
Podcast
How to design and launch your utility’s mobile app
Anna Nixon | August 17, 2021
Your customers want to interact with you on a mobile app, but less than half of all utilities currently offer one. In this report, you’ll learn why you need a mobile app, what features it should include, and how to launch it to see the greatest return on your investment.
Report
Applying VOC strategies to transform every customer journey
Sara Patnaude | June 24, 2021
As customer expectations and demands continue to change, utilities need to design and implement customer journeys that reflect their needs, wants, and preferences. Wondering where to begin on the customer-journey transformation? Ethnographic research may be your answer.
Newsletter
Optimizing a utility voice-of-the-customer program
May 6, 2021
Learn how E Source Management Consulting partnered with South Jersey Gas to support its customer-focused strategy by implementing a comprehensive voice-of-the-customer (VOC) program.
Case study
Improving the customer and employee experience with a bill redesign
June 1, 2023
Learn how E Source Management Consulting helped Nashville Electric Service redesign its residential and business bills to become more modern and visibly appealing and to address customer pain points.
Case study
New construction with ComEd
May 6, 2021
Learn how ComEd partnered with E Source Management Consulting to optimize the new-construction process and experience for residential customers who are building or renovating a home.
Case study
Billing and payments with Ameren
May 6, 2021
Learn how E Source Management Consulting helped Ameren develop a digital billing and payment strategy to help improve the overall customer experience and streamline operations.
Case study
Next-generation programs for an equitable clean-energy future
Tom Martin | May 18, 2021
Join us in this webinar to learn how you can use a data-driven approach to build cost-effective programs that deliver on the vision of a clean-energy future.
Online event
5 steps to ensure you get the most value from digital investments
Kim Neininger | April 22, 2021
Join us to learn what’s needed for the kind of organizational agility that will ensure a successful digital transformation in your business. We’ll dive into the five steps that we believe are critical building blocks.
Online event
E Source launches OneInform to help utilities drive the next generation of customer programs
Sannie Sieper | March 9, 2021
This press release announces the launch of E Source OneInform, a new suite of machine-learning tools designed to revolutionize the way utilities manage and develop customer programs.
Press release
