3 ways utilities use data to improve storm response before, during, and after a storm

November 12, 2024 | Kyle Decker | 5 min read
As severe storms become more common, utilities must improve their preparation and response methods to maintain reliability, effectively manage resources, and build a more resilient grid. Here are three ways utilities can use data to strengthen response efforts throughout the storm life cycle.

Achievements in Customer and Employee Experience: 2024 honorees

October 29, 2024 | Lisa Schulte, Laurie Day | 11 min read
This blog honors this year’s winners of the Website Benchmark Award of Excellence and the Achievements in Customer and Employee Experience—utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.

Social media roundup: Q3 trends from the top-performing utility posts

October 3, 2024 | Kyle Rodriguez | 6 min read
Utilities should track social media metrics to see how often people interact with their content and how aware customers are of utility offerings. Here are some trends from the past three months and an audience-centric strategy from ComEd.

Keeping customers at the heart of the transition to grid flexibility: A look at this year’s Forum keynote address

September 25, 2024 | Filomena Gogel | 4 min read
This year's E Source Forum will kick off with an inspiring keynote address led by thought-provoking speakers who’ll motivate you for what’s to come. Let’s take a look at what you can expect this year and get to know our keynote speakers.

From the park to the peak: What to expect from Forum 2024

September 11, 2024 | Sara Patnaude | 5 min read
Every year, we bring you the latest breakthroughs and trends in the utility sector—along with a healthy dose of fun—and this year is no different. So, what can you expect from this year's E Source Forum? Read this blog to find out!

A comprehensive guide to the Forum 2024 agenda

August 7, 2024 | Sara Patnaude | 6 min read
E Source Forum planning is underway, and we have some exciting changes to the agenda this year! In this blog, we describe the new topical tracks and highlight a session from each. Check out the agenda and start planning your personal Forum experience today.

5 emerging technologies utilities should have on their radar

July 31, 2024 | Barend Dronkers, Dannah Moore | 7 min read
Ready for five of the most promising technologies we discussed in our recent Summer 2024 Tech Roundup? Check out this blog post to discover which technologies should be on every utility’s radar.

Social media roundup: Q2 trends from the top-performing utility posts

July 10, 2024 | Kyle Rodriguez | 5 min read
Utilities should be tracking social media metrics to see how often people interact with their content and how aware customers are of utility offerings. Follow along to learn about the top trends from Q2 and how you can keep up with utility social media trends month to month.

6 ways community partnerships can boost LMI customer enrollment in weatherization programs

June 27, 2024 | Ben Nathan, Joshua Sorensen, Robbie Johnson, Paige Martin Cox | 6 min read
Low- and moderate-income customers face unique barriers when trying to participate in weatherization programs. In this blog, we highlight six ways community partnerships can help support weatherization program enrollment and delivery.

4 creative ways to gather customer data to improve CX

June 19, 2024 | Eryc Eyl, Lisa Schulte | 4 min read
Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer feedback is getting sparse. Here are four creative ways utilities can find value in unsolicited data sources to better listen to and understand what customers are discussing.