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Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience
February 16, 2023
This case study explains how the E Source Solution Services team helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.
Case study
Letting data do the work to better understand customers and their energy needs
February 16, 2023
This case study explains how the E Source Data Science team helped a midwestern utility understand customers as an Audience of One to better meet their energy needs.
Case study
Rev up your mobility strategy
Rachel Buckley | March 22, 2023
With changes in policy, funding, regulations and customer demand, how do you maintain your transportation electrification plan and keep your team fueled up? Let us help you stay on top of the latest mobility trends, funding opportunities, team structures, and planning scenarios.
Online event
Crafting a winning WaterSMART Water and Energy Efficiency Grant application for an AMI deployment
February 8, 2023
This case study explains how the E Source Technology Planning and Implementation Consulting team helped craft a winning WaterSMART Water and Energy Efficiency Grant application for a multicommodity utility's AMI deployment.
Case study
(DEFG) BTM: Navigating the beyond-the-meter regulatory waters
Jamie Wimberly | February 1, 2023
Join us for this quarterly update from the Meenan P.A. firm on home service contract and utility channel service contract regulation and legislation affecting members of the Beyond the Meter Working Group. The update will focus on state legislation and regulation, with additional federal insights.
Online event
Developing transportation electrification plans that equitably serve all customers
February 1, 2023
This case study explains how E Source helped a utility develop a multistate transportation electrification plan that would equitably serve all customers.
Case study
Looking back to look ahead: recap of utility contact center research and current trends analysis
Jamie Wimberly | January 31, 2023
Tim Montgomery, industry expert and E Source Utility Customer Research Consortium consultant, will recap the research we did four years ago with 10 utilities on future-proofing the contact center. Then, he’ll present current-state analysis of contact center trends and best practices.
Online event
UCRC annual state of the customer survey findings
Jamie Wimberly | January 24, 2023
Every year, the E Source Utility Customer Research Consortium conducts a national survey of more than 1,000 customers on requirements and preferences. We call this our “money ball” survey and use it to test our most basic assumptions of what drives utility customer value and satisfaction.
Online event
UCRC legacy series: Jim West
Jamie Wimberly | January 18, 2023
Our legacy series of webinars allows us to learn from recently retired utility executives. Jim West, former VP and chief customer officer at Memphis Light, Gas and Water and 40-year utility veteran, will be our first guest.
Online event
Saving time and relieving regulatory pain points with an E Source membership
January 18, 2023
This case study explains how an E Source membership saved a utility time and relieved regulatory pain points when seeking approval to expand its efficiency and demand-response offerings for its customers.
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