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Streamlining the customer experience with next-level AMI Day 2 opportunities
April 6, 2023
This case study explains how the E Source Technology Planning and Implementation Consulting team helped a utility take advantage of its AMI Day 2 opportunities to improve the customer experience.
Case study
Creating customer-centric DSM programs
Erin Penksa | April 5, 2023
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
Podcast
Developing comprehensive utility programs for low- and moderate-income customers
February 16, 2023
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Case study
Using analytics to enhance the customer experience and predict satisfaction
Chad Garrett | May 16, 2023
Join us to learn how to develop a high-impact customer experience roadmap using an analytics-based approach to forecast how your efforts will affect your customer metrics. We’ll explain how E Source helped a utility client navigate an IT transformation without losing sight of customer satisfaction.
Online event
E Source 2023 Utility Ad Awards Contest is now open
Sannie Sieper | April 3, 2023
This press release announces the launch of the 2023 E Source Utility Ad Awards Contest. The annual contest recognizes and rewards creative excellence in utility advertising and is open to any electric, gas, or water utility located in the US or Canada.
Press release
Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications
Jessica Kerr | May 10, 2023
As the intensity of storms increases, utilities are often faced with more damage to their infrastructure than in past decades. Using predictive analytics during storm preparation and response, we can better manage these events. Learn how E Source Data Science can help with storm outage prediction.
Online event
Upgrading a CIS and MDMS to provide an evolved, reliable, and efficient customer experience
March 24, 2023
This case study explains how the E Source Solution Services team helped a utility upgrade a CIS and MDMS to provide an evolved, reliable, and efficient customer experience.
Case study
Storm season is coming
Jesse Woods, Melanie Wemple | March 29, 2023
Preventing outages is the best way to provide the optimal customer experience. And thanks to the power of data science and predictive analytics, E Source has curated tools that help utilities better anticipate outages.
Newsletter
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
March 14, 2023
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
Case study
E Source launches Mobility practice to help utilities take charge of clean transportation
Sannie Sieper | March 14, 2023
This press release announces the launch of the E Source Mobility practice, which provides utilities with the guidance they need to transition from solely serving stationary loads and customers to becoming transportation fuel providers for the clean energy economy.
Press release
