Public
Most recent content on this topic
The right people, in the right place, at the right time: Workforce optimization
May 23, 2023
This case study explains how the E Source Data Science team helped a utility in the southern US improve operational efficiency without negatively affecting system reliability, power delivery quality, and customer experience.
Case study
Successful strategies for technology implementation communications
Jessica Kerr | July 13, 2023
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
Online event
How utilities can save the day with data science and AMI data
Will Gifford | May 25, 2023
What if you could tell customers their HVAC system had a problem before it stopped working on the hottest day? What if you had the power to know everyone who owned an EV charger and could plan for those grid impacts? Find out how your utility can be the hero in your customers’ stories.
Newsletter
Trends in utility organizational structures for mobility
Liza Minor | May 17, 2023
How do utilities organize staff around transportation electrification? We’ll show how 10 utilities are supporting mobility efforts in their organizations by adding to demand-side management teams, creating positions elsewhere, or creating whole mobility teams and divisions.
Report
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
Sannie Sieper | May 16, 2023
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
Press release
Using behavioral strategies to improve prepay and demand-side management
Beth Fitzjarrald | July 20, 2023
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
Online event
Targeting high-risk circuits to improve infrastructure reliability and reduce customer outages
May 5, 2023
This case study explains how the E Source Data Science team helped a northeastern utility improve infrastructure reliability and reduce customer outages by targeting high-risk circuits.
Case study
BTM your way: Messaging and positioning of utility BTM programs
Jamie Wimberly | May 11, 2023
Utility marketplaces are often the first place utilities go when exploring beyond-the-meter services, and it’s important to maximize the success of these marketplaces as a proving ground for future services. This assessment is meant as a first step in understanding what practices work well.
Online event
Beyond listening: Turning customer feedback into action
Chad Garrett | April 26, 2023
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers?
Newsletter
Navigating the LIEIF Affordability Programs Database
Ben Nathan | May 9, 2023
Dive into the details of affordability programs through a database of utilities in the US and Canada. Learn what kind of programs and initiatives your peers are offering to aid low-income customers. Join this exchange to tour the database and help us improve it.
Online event