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Creative approaches to utility payment assistance programs
Patrick Woodworth | April 17, 2023
The COVID economy and inflation has left a large amount of arrears for utilities to deal with. This peer-to-peer exchange will bring together utilities to discuss their many and creative approaches to payment assistance to help struggling customers and manage arrears.
Online event
Exploring energy equity frameworks and definitions
Patrick Woodworth | April 11, 2023
Energy equity is a vital part of the clean energy transition. And it’s important for utilities to define equity for the communities they serve, understand how to measure equity, and set equitable goals for their customers.
Online event
Targeting system reliability investment based on historical and predicted weather patterns
March 9, 2023
This case study explains how the E Source Data Science team helped a southern utility use historical and predicted weather patterns to target system reliability investment.
Case study
Predicting new business projects to optimize staffing and infrastructural resources
March 9, 2023
This case study explains how the E Source Data Science team helped a West Coast gas utility predict new business projects to optimize staffing and infrastructural resources.
Case study
Solar under the shade: Helping consumers navigate solar marketing claims and deception
Patrick Woodworth | March 30, 2023
“You won’t have to pay another energy bill again!” This kind of misleading statement has been used by door-to-door salespeople to make a rooftop solar sale to a customer who can’t carry the investment. Join us for this webinar to learn more and what can be done to prevent misinformation.
Online event
Business case development: Contact center impacts of prepay
Patrick Woodworth | February 27, 2023
This working session brings together members of the Prepay Energy Working Group (PEWG) to improve the business case model of prepay. First introduced by Itron, this business case was a potential tool to demonstrate the value of prepay. This first step looks at contact centers and prepay.
Online event
Using data to help LMI customers
Patrick Woodworth | February 28, 2023
E Source has been working with three utilities and the Edison Electric Institiute to use the E Source Audience of One solution to precisely identify cohorts within the low- and moderate-income (LMI) population and align those cohorts with specific treatments and engagement approaches.
Online event
Aligning the non-energy benefits of utility programs with health outcomes
March 8, 2023
Join us to learn about emerging research on the connection between our energy system and our communities’ health outcomes. We’ll explore how the utility sector is incorporating non-energy benefits (NEBs), like health impacts, into program evaluations to drive more-equitable outcomes.
Online event
EV temperature check: Are utilities ready for the incoming EV wave?
Paige Martin Cox | February 23, 2023
Utilities are facing a once-in-a-century opportunity—or challenge—to integrate electric transportation into their program portfolios and onto the grid. Customer awareness of and interest in buying EVs has never been higher. Are utilities prepared to keep up with the demand?
Newsletter
Strategies for income-qualified program enrollment and customer eligibility
Ben Nathan | March 13, 2023
Join this exchange to learn how to optimize customer eligibility, qualification, and verification strategies to encourage enrollment in your programs for low- and moderate-income customers.
Online event
