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Most recent content on this topic
TE Insights
June 6, 2022
E Source TE Insights organizes the data from utility transportation electrification (TE) plans, EV-specific rates, and customer rebates into one easy-to-navigate platform.
A battery costs how much? Understanding battery pricing with the E Source Battery Cost Model
Sam Jaffe, Ben Campbell | July 19, 2022
Batteries have become an integral part of the electricity grid. The E Source Battery Cost Model is a tool that clarifies current and future battery prices. Tune in to learn how your utility can make well-informed decisions about battery procurement by using the E Source Battery Cost Model.
Online event
Delia D. Patterson joins E Source advisory board
Sannie Sieper | June 1, 2022
This press release announces the addition of Delia D. Patterson, senior vice president of Advocacy & Communications and general counsel at the American Public Power Association, to the E Source advisory board.
Press release
Calculating the value of CX
Eryc Eyl, Katie Ruiz | June 2, 2022
One of the biggest challenges in making the business case for customer experience (CX) initiatives is turning intangible concepts into a tangible ROI. Learn which CX metrics affect business outcomes and how to calculate the ROI of CX in this report.
Report
Understanding low- and moderate-income customers’ needs through data science and ethnography
Sara Patnaude | May 25, 2022
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
Newsletter
Design emails and newsletters your customers will read
Lisa Schulte | May 26, 2022
Customers want emails from you but how can you make sure your emails stand out in their overflowing inboxes? Learn the best ways to design engaging emails and newsletters, see utility examples from E Source Energy AdVision, and benchmark your performance against Questline’s energy industry data.
Report
10 recommendations for utility website design
Heather Hilgenkamp, Anna Nixon | May 26, 2022
To help you improve your utility’s website, we examined the 20 highest-rated utility websites in the E Source 2021 Website Benchmark. Use the 10 recommendations from this e-book to determine where your utility’s website is performing well and where it needs development.
Ebook
The three Ps of outage management: Prevention, prediction, and proactive communication
Sara Patnaude | April 27, 2022
Through data science and machine learning, there’s a better way to get ahead of outages and manage risk. We call it the three Ps of outage management: prevention, prediction, and proactive communication.
Newsletter
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
April 20, 2022
This case study explains how the E Source Technology Planning and Implementation Consulting team helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
Case study
Within scope, under budget, and on time: How Citizens Energy Group implemented a new CIS without skipping a beat
April 19, 2022
This case study explains how the E Source Solution Services team helped a utility confidently navigate the assessment, procurement, and implementation stages of upgrading their customer information system.
Case study
