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Improving your customers’ outage experience
Eryc Eyl | September 15, 2021
An electric outage is a moment of truth for utilities and their customers. Join this exchange to learn how to transform an outage from an experience that dissatisfies customers to one that builds greater satisfaction and loyalty.
Online event
Brand storytelling on social media
Jessica Bailis | October 13, 2021
Storytelling is a powerful method for engaging customers, and social media is an effective channel to tell those stories about your brand. Join this exchange to learn about social media trends and industry best practices for storytelling.
Online event
Applying VOC strategies to transform every customer journey
Sara Patnaude | June 24, 2021
As customer expectations and demands continue to change, utilities need to design and implement customer journeys that reflect their needs, wants, and preferences. Wondering where to begin on the customer-journey transformation? Ethnographic research may be your answer.
Newsletter
The past, present, and future of demand response
Jeremy Fischer | June 7, 2021
In this PowerTalking episode, host Bryan Jungers is joined by Rachel Buckley, vice president of Enterprise Strategy and Product Development at E Source, and Mark Martinez, senior portfolio manager of emerging markets and technology at Southern California Edison, for a chat about demand response.
Podcast
4 steps to getting started with building electrification
Rachel Reiss Buckley | May 25, 2021
By offering building-electrification programs to customers, utilities can increase the adoption of electric end-use technologies inside buildings. But where do you begin with these programs? Look to our four steps to getting started with building electrification for inspiration.
Newsletter
Implementing a demand-response program with Fort Collins Utilities
May 7, 2021
Learn how E Source helped Fort Collins Utilities implement a demand-response (DR) program to decrease energy usage during forecasted peak events that accounted for over 25% of all electricity costs.
Case study
Optimizing a utility voice-of-the-customer program
May 6, 2021
Learn how E Source Management Consulting partnered with South Jersey Gas to support its customer-focused strategy by implementing a comprehensive voice-of-the-customer (VOC) program.
Case study
Improving the customer and employee experience with a bill redesign
June 1, 2023
Learn how E Source Management Consulting helped Nashville Electric Service redesign its residential and business bills to become more modern and visibly appealing and to address customer pain points.
Case study
New construction with ComEd
May 6, 2021
Learn how ComEd partnered with E Source Management Consulting to optimize the new-construction process and experience for residential customers who are building or renovating a home.
Case study
