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Benchmarking DSM Savings as a Percentage of Utility Sales
Rachel Reiss Buckley, Liza Minor | March 12, 2019
Using data from E Source DSM Insights, we analyzed average portfolio savings as a percentage of sales. Our infographic shows which utilities have achieved average annual energy savings of at least 2% and is an example of how E Source can help you benchmark your demand-side management portfolio.
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Jim Rogers Innovation Award
Learn more about the Jim Rogers Innovation Award, presented by E Source a utility executive who stands out for their passion for driving the energy industry to be more innovative, environmentally responsible, and customer-centric.
How can you communicate support for solar while being realistic about its costs?
Jessica Bailis
Is there a way to tout your utility's support for solar without turning customers off by explaining the overall system costs? We share insights from our research into customer perceptions of their utility's support for solar, solar website best practices, and what messages resonate with customers.
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From bill to payment: Improving the customer experience
Melanie Wemple | April 2, 2019
For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.
Online event
How design thinking can propel innovation at your utility
Bill LeBlanc | February 20, 2019
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you'll be more successful.
Newsletter
Engaging employees in customer experience: Lessons from beyond the utility world
Eryc Eyl | April 23, 2019
What does it take to become truly customer-centric? How can utilities engage every employee to create an exceptional customer experience? What can utilities learn from other industries? Go beyond broadcasting, bribing, and badgering with an award-winning leader in employee and customer experience.
Online event
How to win new business with utilities
February 28, 2019
In this web conference, we'll share the process for how to track down upcoming demand-side management (DSM) dollars. We'll also share what signals to look for and where to focus your team's efforts so you can grow your DSM business with utilities.
Online event
Roger Woodworth Joins E Source Advisory Board
Sannie Sieper | February 6, 2019
This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.
Press release
Measure Insights user training
Rachel Reiss Buckley | February 11, 2019
Learn how to navigate through the newest dashboard in E Source Measure Insights. The TRM Values dashboard contains all the data to compare measures across multiple technical reference manuals.
Online event
Forum 2018 Video: Why Buy-In Isn’t Enough to Create and Sustain Positive Culture Change
Eryc Eyl | February 5, 2019
E Source customer-centered culture expert Eryc Eyl explains that buy-in is inadequate to drive and sustain organizational change. Find out why and learn what you need instead to lead a customer-centered transformation at your utility.
Report
