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Measure Insights user training
Rachel Reiss Buckley | February 11, 2019
Learn how to navigate through the newest dashboard in E Source Measure Insights. The TRM Values dashboard contains all the data to compare measures across multiple technical reference manuals.
Online event
Forum 2018 Video: Why Buy-In Isn’t Enough to Create and Sustain Positive Culture Change
Eryc Eyl | February 5, 2019
E Source customer-centered culture expert Eryc Eyl explains that buy-in is inadequate to drive and sustain organizational change. Find out why and learn what you need instead to lead a customer-centered transformation at your utility.
Report
Why you should have a mobile app and how to develop it without breaking the bank
Keenan Samuelson | November 17, 2022
According to the E Source 2022 utility mobile apps industry scan, one-third of utility companies don’t have a mobile app. New mobile options make it accessible for you to build a mobile experience no matter your budget. We cover your options in this report.
Report
What type of customers have DER technologies?
Rachel Cooper, Laura Ruff Agard, Alanya Schofield, Courtney Welch | December 11, 2018
Through the 2018 E Source Residential DER Customer Market Research, we asked customers in the US and Canada about their distributed energy resource (DER) technologies and their interest in them. From this, we developed 12 DER technology customer personas to consider during your portfolio design.
Ebook
3 ways EISA could play out, and how you can prepare
Liza Minor | November 29, 2018
Wondering how and when the US Department of Energy will likely implement new lighting standards from the US Energy Independence and Security Act of 2007 (EISA)? You're not alone. We've partnered with NEEP to help you prepare your portfolio for these changes and deal with the lingering uncertainty.
Report
Even with leadership buy-in, CX implementation doesn’t always happen
Heather Hilgenkamp, Eryc Eyl | November 12, 2018
What steps can you take to better implement customer experience at your organization? This infographic has a few helpful recommendations, driven by findings from the 2018 E Source Customer Experience Survey.
Report
E Source announces top utilities in business customer satisfaction
Sannie Sieper | November 13, 2018
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
Press release
What products are available for utilities to share solar energy data with customers?
Monali Mujumdar | November 29, 2018
Are you looking for creative ways to share solar data with your customers? We provide examples of monitoring devices utilities can use to let their customers know how much power their solar panels are producing.
Ask E Source answer
How to deflect calls and improve self-service
Akila Sarathy | August 28, 2023
By reducing the number of calls your contact center receives, you’ll likely reduce operating costs and increase customer and employee satisfaction. Learn how to create an effective call-deflection strategy, so contact center agents can spend more time focusing on the customer experience.
Report
