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How are utilities engaging customers on social media?
Heather Hilgenkamp, Cory Coggins | June 20, 2018
The 2018 E Source Social Media Survey revealed which social media channels utilities are using to connect with their customers as well as the most successful techniques utilities have developed for boosting engagement on social media. Check out our infographic to learn more!
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What are best practices for noting gender in customer accounts?
Lisa Schulte | April 26, 2023
When a contact center representative (CSR) assumes a caller’s gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your CSRs to be more gender inclusive and better support customers.
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Are we getting utility bill designs all wrong?
Bill LeBlanc | June 13, 2018
Sign up for E Source's upcoming bill redesign web conference on June 26, 2018, to learn how to better design your utility bill to serve customers' needs. We'll discuss our recent ethnographic market research, customer-centric design-thinking approaches, and more.
Newsletter
Incorporating emerging technologies into your programs
Bryan Jungers | June 21, 2018
Every new technology must cross the “chasm of death” before it can take off and penetrate the market at scale, according to Brian Barnacle of Energy Solutions. Watch this excerpt from the 2017 E Source Forum to learn more about the difficulties and opportunities associated with market development.
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Innovation Showcase: Focus on Virtual Peaker
Matthew Burks | June 19, 2018
This second presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features Virtual Peaker, a real-time control system in the cloud that operates and optimizes any smart device.
Online event
Radically redesign your utility’s customer bill using design thinking
Bill LeBlanc | June 26, 2018
Through recent ethnographic research, E Source revealed major conflicts between how utilities design their bills and the information customers want. We've transformed the bill redesign process and are looking for utilities to partner with us for their redesign efforts. Sign up to learn more.
Online event
Breaking down barriers to innovation
Adam Maxwell | May 17, 2018
E Source hosted over 160 utility innovators in Seattle, Washington, in early April for a conference focused on moving ideas into action. We got the chance to discuss common barriers to innovation and to collaborate with peers on how to overcome those barriers.
Newsletter
What are the fundamentals of demand response?
Clare Valentine | May 14, 2018
Wondering what demand response (DR) is and whether you should be doing it at your utility? We provide the basics of DR and explain the short- and long-term benefits to utilities and their customers alike.
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Achievements in Customer and Employee Experience
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. Learn more about the awards and how to submit an entry!
Innovation Showcase: Focus on ConnectDER
Matthew Burks | May 23, 2018
This first presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features ConnectDER products, which the company promises will reduce logistical issues during solar and other distributed energy resources installation.
Online event
