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Do this, not that, to create a positive experience for customers on your utility solar website
Alanya Schofield | December 13, 2017
Struggling to reach residential customers with your solar information? Check out our e-book, with data from our 2017 Utility Solar Website Benchmark, for some examples of what you should and shouldn't do to design and market your solar website.
Ebook
Top 10 customer-preferred utility website features
Abbas Madad, Heather Hilgenkamp, Laura Ruff Agard, Rachel Cooper | December 11, 2019
Which website features are most important to residential customers? Do preferences differ by electronic device? We’ve created an at-a-glance reference of the top customer-preferred utility website features for desktop, laptop, mobile device, and tablet.
Report
CX 101: Measuring your maturity
Lisa Schulte | July 6, 2021
Learn about the E Source CX Maturity Assessment and how we plot results on our maturity matrix. Understand why maturity is an important measurement for improving your customer experience (CX), what your results mean, and what to do now to reach your CX maturity goals.
Report
Growing Pains: How Utilities Are Meeting Increasing Efficiency Goals
Rachel Reiss Buckley | July 6, 2017
Utility spending on electric DSM has continued to increase through 2015, albeit at a slower pace than earlier in the decade. To meet these increasing goals, utilities are relying more on behavioral programs than on traditional custom and prescriptive programs. Check out our e-book for the details!
Report