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DSM Evaluation Library
Learn more about the E Source DSM Evaluation Library, a searchable database of process and impact evaluations for energy efficiency and demand response programs.
CX Maturity Assessment
February 15, 2017
Answer a few questions and see where your utility falls on the E Source customer experience (CX) maturity matrix. Identify actionable next steps to achieve your CX goals. Use your results to support strategic conversations and build the business case for CX within your utility.
How to support business customers who choose solar power
Andrew Call | May 31, 2018
Utilities have an opportunity to retain and engage customers by supporting solar power. This infographic shows the characteristics of business customers adopting solar and the top business sectors that have already adopted photovoltaics at their largest facility.
Report
E Source announces top electric and gas company IVRs for 2016
Kym Wootton | June 15, 2016
This press release announces the results of the E Source Review of North American Electric and Gas Company IVRs: 2016.
E Design 2020
Learn more about the E Source E Design 2020 initiative, a three-year, collaborative project designed to help utilities rethink, revitalize, and reimagine the portfolio of products, services, and customer experiences offered to the new energy consumer.
Study
E Source completes utility industry’s first omnichannel study
Kym Wootton | April 18, 2016
This press release announces the release of results from the industry-first E Source Omnichannel Survey.
Measure Insights
Whether you’re developing technical reference manuals (TRMs), responding to utility requests for proposals, implementing programs, or evaluating them, E Source Measure Insights speeds up the process by putting the critical TRM data at your fingertips.
Change Management for Utilities: The Why and How (Recording)
Matthew Burks | March 3, 2016
Join us for a utility-only web conference covering the principles and best practices of utility change management. We’ll discuss the principles behind change management as a discipline, explore best practices from other industries, and dive into utility-specific case studies.
Case study
