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E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.

The key to customer engagement in smart meter data is presenting this information effectively, which can be done through website portals that are compelling, actionable, and available on customers’ preferred communications channels.

To help utilities understand what motivates large and midsize business customers across the US and Canada to acquire photovoltaic systems and other distributed-generation technologies, E Source is undertaking a major market research study. Learn how you can join the study.

Over the years, we've reviewed hundreds of energy-efficiency products for our members. In this white paper, we describe our methodology for evaluating unfamiliar technologies and identify specific technical and psychological factors that can lead to confusion about a product’s likely efficacy.