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Swimming Upstream: When DSM Programs Can Benefit from Upstream Incentives
Melanie Wemple | November 23, 2017
When should you consider an upstream program? Have other utilities found success with this program model?
Report
Building resilient custom C&I programs
Liza Minor | November 14, 2017
Custom programs can help fill your utility's postlighting savings gap. Learn how to get the most savings from your custom C&I programs with these industry best practices.
Report
The powerful pull of plug loads
Katie Gelber | October 9, 2017
Interested in knowing how much power common appliances and devices draw? Check out this paper to find the highest power guzzlers.
Report
E Source Forms Strategic Partnership with EnerTech Capital
Kym Wootton | September 13, 2017
This press release announces the strategic partnership between E Source and EnerTech Capital to deliver the E Source Utility Innovation Partners (EUIP) program.
Top 10 customer-preferred utility website features
Abbas Madad, Heather Hilgenkamp, Laura Ruff Agard, Rachel Cooper | December 11, 2019
Which website features are most important to residential customers? Do preferences differ by electronic device? We’ve created an at-a-glance reference of the top customer-preferred utility website features for desktop, laptop, mobile device, and tablet.
Report
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
Kym Wootton | August 1, 2017
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.
Press release
E Source Innovation in Customer Design Awards
Learn more about the E Source Innovation in Customer Design Awards.
CX 101: Measuring your maturity
Lisa Schulte | July 6, 2021
Learn about the E Source CX Maturity Assessment and how we plot results on our maturity matrix. Understand why maturity is an important measurement for improving your customer experience (CX), what your results mean, and what to do now to reach your CX maturity goals.
Report
Growing Pains: How Utilities Are Meeting Increasing Efficiency Goals
Rachel Reiss Buckley | July 6, 2017
Utility spending on electric DSM has continued to increase through 2015, albeit at a slower pace than earlier in the decade. To meet these increasing goals, utilities are relying more on behavioral programs than on traditional custom and prescriptive programs. Check out our e-book for the details!
Report
ABCs of CX
Jeffrey Daigle | May 24, 2017
If you’ve ever had a conversation with a CX professional, you’ve probably been barraged by buzzwords. This e-book is a primer to help you get fluent in the language of CX. Check out the complete E Source Customer Experience Glossary to learn the meanings of more than 100 CX-related terms.
Ebook
