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CX 101: Measuring your maturity
Lisa Schulte | July 6, 2021
Learn about the E Source CX Maturity Assessment and how we plot results on our maturity matrix. Understand why maturity is an important measurement for improving your customer experience (CX), what your results mean, and what to do now to reach your CX maturity goals.
Report
Growing Pains: How Utilities Are Meeting Increasing Efficiency Goals
Rachel Reiss Buckley | July 6, 2017
Utility spending on electric DSM has continued to increase through 2015, albeit at a slower pace than earlier in the decade. To meet these increasing goals, utilities are relying more on behavioral programs than on traditional custom and prescriptive programs. Check out our e-book for the details!
Report
ABCs of CX
Jeffrey Daigle | May 24, 2017
If you’ve ever had a conversation with a CX professional, you’ve probably been barraged by buzzwords. This e-book is a primer to help you get fluent in the language of CX. Check out the complete E Source Customer Experience Glossary to learn the meanings of more than 100 CX-related terms.
Ebook
CX Maturity Assessment
February 15, 2017
Answer a few questions and see where your utility falls on the E Source customer experience (CX) maturity matrix. Identify actionable next steps to achieve your CX goals. Use your results to support strategic conversations and build the business case for CX within your utility.
How to support business customers who choose solar power
Andrew Call | May 31, 2018
Utilities have an opportunity to retain and engage customers by supporting solar power. This infographic shows the characteristics of business customers adopting solar and the top business sectors that have already adopted photovoltaics at their largest facility.
Report