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Huntsville Utilities Knows How to Win Back Customers
Lisa Schulte | February 1, 2018
When Huntsville Utilities’ customers began driving to its office because it was quicker than calling customer service, the utility knew it needed to make some changes. Customer service manager Kim Torres explains the tactics Huntsville Utilities used to rebuild its relationship with customers.
Report
How do you attract next-generation utility customers?
Keenan Samuelson | January 24, 2018
Utilities may be the only companies that can deliver energy, but they're not the only ones that can deliver energy-related experiences. New competitors are entering the market almost every day, edging out utilities.
Newsletter
2018 E Source Summit for the Tennessee Valley
January 18, 2018
In April 2018, we brought Tennessee Valley utility peers together for a day of collaboration focused exclusively on your LPC, your customers, and the changes taking place across the utility industry. Download the presentations from the event.
How do utilities manage customer emails?
Keenan Samuelson | August 1, 2019
We reveal how utilities handle email inquiries by citing examples, best practices, and market research. We also identify a few third-party vendors that utilities can use for email management.
Ask E Source answer
What technologies will influence the future of utility customer experience?
Keenan Samuelson | October 29, 2017
In this answer, we describe two categories of technological innovation that are likely to change the way utilities interact with their customers.
Ask E Source answer
Best practices for cost-effective DSM programs
Liza Minor, Kevin Andrews | January 12, 2018
It can be difficult to maintain program cost-effectiveness in a postlighting world. To help you learn how to build lasting cost-effectiveness, we identified best practices for four core program types as part of our series on the "Next Generation of Energy Savings."
Report
What your business customers really want
Daniel Doutre | December 14, 2017
Read what we learned when we surveyed more than 1,000 large business customers about their satisfaction with their utility and their utility account rep. You might be surprised by the results!
Report
E Source Announces Top Utilities in Large Business Customer Satisfaction
Kym Wootton | December 18, 2017
This press release shares the results of the most recent E Source Large Business Gap and Priority Benchmark.
Do this, not that, to create a positive experience for customers on your utility solar website
Alanya Schofield | December 13, 2017
Struggling to reach residential customers with your solar information? Check out our e-book, with data from our 2017 Utility Solar Website Benchmark, for some examples of what you should and shouldn't do to design and market your solar website.
Ebook
