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LMI customer perspectives: Findings from the LIEIF DSM survey
Ben Nathan | August 22, 2023
From COVID to inflation, low- and moderate-income customers have faced numerous economic challenges in recent years. Their experiences with and expectations for utility service and demand-side management offerings are important to understand so you can adjust your offerings to meet customer needs.
Online event
Boosting customer program adoption rates with market research and data science
July 20, 2023
This case study explains how E Source helped a municipally owned power and water utility boost customer program adoption rates with market research and data science.
Case study
Life hacks: How younger generations manage their daily lives in a tech-driven world
Patrick Woodworth | August 16, 2023
Take a peek into the daily life of millennials and Gen Z. Technology, apps, the internet—these are ingrained in the habits of the next generation of utility customers and employees. We’ve invited several of these next-gen customers to tell us how they use technology and what it means for utilities.
Online event
Using data to identify transportation electrification market potential and business opportunities
July 19, 2023
This case study explains how the E Source mobility experts helped a managed charging software provider identify transportation electrification market potential and business opportunities.
Case study
Residential utility customers still have a lot to learn about EVs
Steven Day, Paige Martin Cox | August 29, 2023
Do residential utility customers have a good understanding of EVs, EV programs, and EV technology? If not, what should utilities focus their education efforts on? In this online exchange, we’ll discuss our latest EV survey results and explore how this data can guide your customer education efforts.
Online event
3 standout technologies from the Summer 2023 tech roundup
Barend Dronkers, David Gordon | July 6, 2023
Twice a year, we host a webinar to share the latest developments in efficiency, load management, and decarbonization technologies. We chose three technologies or concepts from the Summer 2023 tech roundup to highlight here, along with three to keep an eye on.
Report
Fuel-switching measures in TRMs pave the way for electrification
Meryl Compton, Zach Ahlers | July 14, 2023
Technical reference manuals (TRMs) are a playbook for utilities exploring ways to incorporate electrification into their programs. Using E Source Measures Insights, we explore which jurisdictions have fuel-switching measures in their TRMs and which technologies are most common in these areas.
Report
The equitable utility: What it means and how executives are getting there
Ben Nathan, Jamie Wimberly | June 28, 2023
For years, utilities have been working toward a massive transition to electrification on the back of renewable energies. But now, the conversation has shifted beyond just generation and distribution: How can utilities make this transition equitable?
Newsletter
Income-qualified customer engagement: Solution provider panel
Ben Nathan | July 17, 2023
We’ve invited three solution providers to describe their utility partnerships with the goal of improving enrollment in income-qualified assistance programs and boosting program success. Don’t miss our moderated panel featuring representatives from GetRaindrop, PromisePay, and Findhelp.org.
Online event
